Experienced Manager

Steven J. Simpson

**** ******** **, *********, ** 48198

734-***-****

******-*******@*******.***

Experience

Ann Arbor Distribution, Ypsilanti, MI, USA October 2005 – Present

Customer Service Manager

• Responsible for maintaining positive relations with 14 major retail accounts including American Eagle, Bed Bath & Beyond, Gap, and Limited by acting as main communication liaison with their corporate logistics departments and stores.

• Oversee both warehouse operations and transportation departments

• Process special requests such as returns pick ups, held deliveries, target time changes, store closings, and new store openings.

• Handle carton tracking for 5+ million cartons annually by recording any shortages at delivery in MS Access. Researched cartons history by each touch point to determine location of any missing cartons.

• Research and process all freight claims.

• Directly supervise 2 employees responsible for operations duties such as POD’s, OS&D’s, Returns Consolidation and billing.

• Provide technical support to drivers, driver managers, warehouse crew, and terminal managers for all 6 facilities owned by Ann Arbor Distribution.

• Calculate and maintain daily on-time % reporting.

• Process delivery BOL’s daily and maintain a quarterly file room.

• Research, process, and collect upon billing underpayments.

• Skilled in major retail software programs – RDS 3.0, RDS 4.0, Oscar, PCStrac, and ePAD.

Metro Delivery, Ann Arbor, MI, USA June 2001 – October 2005

Dispatcher

• Responsible for supervising up to 50 drivers using GPS tracking, dispatch software, and radio communications.

• Ensuring the prompt delivery of patient specimens and medical charts to local hospitals and medical facilities with materials undamaged and confidential.

• Website design, maintenance, and administration

Wiltec, Inc, Ann Arbor, MI, USA April 2000 – December 2000

DSL Technician

• Installation of DSL Internet service in both residential and commercial sites.

• Running CAT 5 and terminating on 568A, 568B, and other punch down blocks.

• Maintenance calls requiring a variety of troubleshooting techniques for Win95/98/NT.

Concordia University, Ann Arbor, MI, USA January 1998 – April 2000

Senior Computer Consultant

• Helpdesk Support in computer labs, staff offices, and student rooms via in person and over the phone.

• Design, develop, and maintain Concordia University (www.cuaa.edu) website using HTML, Photoshop, and FTP.

• Trained staff and students in a variety of computer workshops including software such as Word, Excel, Power Point & Publisher.

Education

Concordia University, Ann Arbor, MI

Bachelor of Arts – Majors: Biology & Psychology May 2000

• Broad scope of courses such as social, child, and physiological psychology, statistics, genetics, zoology, and immunology.

• Recombinant DNA cloning internship with Pfizer of Ann Arbor.

Skills

• Win95/98/XP/2000, MS Office Suite, Networking, HTML, Photoshop, Email programs, Video Editing

• Geographic knowledge of entire Detroit metro area

Community

• Founding member of CAM (Climber’s Association of Michigan) http://www.cam-info.org

• Currently a board member, holding the Bylaws Chair and Climbing Events Chair positions.

• CAM instructor for the past 3 years for courses such as Intro to Outdoor Climbing, Sport Lead Climbing, and Trad Lead Climbing.

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