Manager Registered Nurse

Highly organized and detailed oriented proven professional with over 15 years of experience providing thorough and skillful administrative support to senior executives.

Dedicated, results driven; detailed orientated and focused; able to prioritize and complete multiple tasks and follow through to achieve project objectives.

Independent and self-motivated professional with excellent research skills; able to grow positive relationships with clients and colleagues at all organizational levels with 4 years of residential sales expertise that afforded me the abilities to ascertain needs and set expectations in advance with a clear understanding.

MS Word, Excel, PowerPoint, Access, Outlook, Internet, WebTa, StarWeb, RiskNav, SharePoint and WPM 85.

Experience

Department of Homeland Security/ USCIS, Washington, DC

Whitney, Bradley and Brown Government Solutions, Netstar-1 Government Solutions (Contractor)

Change Management Consultant

Created and drafted a high-level Change Management Standard Operating Procedures document which will include adapting an Agile Development approach to the process once requirements and guidance are clear.

Preparation of documentation and facilitation of the PMC-WG along with active participation in the PMC.

Manage the Change Request Tracking Log.

Provide updates to the Weekly Change Request Log

Processed weekly Change Requests posted on the OTC Change Request Mailbox.

Review and analysis new Change Requests (CRs) for schedule, scope, and cost analysis.

Update SharePoint site Posting CR and communicating with CR owners and other stake holders regarding follow-up activities.

Preparation and distribution of approval and decision memorandum.

Improved CR tracking database by adding hyperlinks to each Change Request under consideration.

Track and confirm contract modifications resulting from approved CR.

Review, analysis and grade the Solution Architects (SA) Change Management Work Product Deliverables.

Tracked, update and follow-up with coordinators concerning the status of “Open” Change Requests and FY2011 Pending CRs

Notable Accomplishments:

Improved the Change Management Standard Operating Procedure document.

Engineered the quality control of FY09-FY12 Change Requests so they would be consistent historical documents.

Project Examples:

Helped the Change Management develop a customer-centric SharePoint site for change requests that is user-friendly.

Department of Homeland Security/ USCIS/OTC, Washington, DC

Avaya Government Solutions

Risk Management Coordinator / Executive Support / Logistics Coordinator

Provided training on the proper usage of the RiskNav tool used within the Risk Management Branch.

Conducted a 30 minute training segment for Federal and Contractors on why we need to include "IF/THEN" statements in all mitigation strategies as well as assign "start and end dates" to their proposed risk statements.

Sent emails out to project managers when their risks were nearing the “completion dates”

Assigned and reset usernames & passwords.

Provided Executive-Level Support to Senior Level Executives.

Coordinated sedan services for Department Chiefs.

Notable Accomplishments:

Improved Risk Training “attendance” by 20% by including a “live” webinar session which allowed me to train a larger pool of staff and stakeholders.

Improved efficiency by signing up “new staff members” when they on-boarded into the Program.

Project Examples:

Developed a fun and interactive training called “Lunch and Learn” which allowed Staff to relax and learn about identifying risks during their lunch breaks.

Atlantic & Pacific Real Estate, Alexandria VA

Realtor; Residential & Commercial

Licensed Realtor in the State of Maryland.

Educate and assist the following clientele: (buyers, sellers, and investors )

Negotiate top dollar for homes & future purchases.

Responsible for market assessments, research and valuation of residential and commercial properties for clients and Banks.

Currently supports Banks of American’s REO's and acquisition programs by taking short sell listings as well as working with prospective buyers in the short sell process.

Updating Equator and APREs’ CRE Database with weekly statuses of the residential properties (condition). This includes conducting visits and reviews of various properties exterior /interior conditions and reporting weekly visits, inspection and comparable analysis to the BOA.

Notable Accomplishments:

Successfully closed several dozen real estate transaction with a net profit of Four Million Dollars in sales.

Henson Valley Montessori School, Temple Hills MD

Nurse Assistant/IT Help Desk Assistant Coordinator

Executive Assistant/Event Planner

Provides support to the Head of School, Business Manager and Operations Manager as needed.

Delegated fundraising events to include budget, logistics and site plans.

Served as a backup substitute teacher when needed.

Aided IT technician with routine computer problems i.e., toner replacement, imagine drums, paper jams etc.

Received inbound calls from employees about current, pending and escalated computer issues.

Assigned inquires to the necessary support technician.

Follow-up with the end-users to summarize and determine if their computer inquiries were resolved.

Emailed survey forms to end-users to rate their overall experience.

Prepared financial reports for annual giving, pledges and donations.

Ordered supplies to include: general office, teachers, janitorial and medical as necessary.

Supervised and trained secretaries on general office policies and procedures.

Designed procedures and policies for the compliance of the faculty and staff members to follow.

Served as liaison by providing accurate and timely advice on enrollment, tuition, childcare and extra-curricular activities.

Maintained student’s medical files and documents accurately.

Sent letters to parents/caregivers when shots and shot records were out of date.

Sent email notices to parents when outbreaks of (chicken pox, ringworms, rashes, and fevers) were on the rise.

Administered medications for 10-15 + students daily; updated student’s records with date/time/temperature/dosage of each medication they were administered; called parents/caregivers when children were sick as well as followed up with our Registered Nurse daily with a daily report that included (impediments, milestones, action items and comments).

Notable Accomplishments:

Oversaw all Fundraising activities, logistics and staff to include: (St. Mary's Car Raffles, Annual Giving, Annual Dinner Dance, Annual Auction, Grandparents Day, Field Day, Claire Gourmet and Joe Corby’s Pizza fundraisers).

Increased fundraising profits by 25%.

Increased volunteerism by 15% each year.

Received a community service award 2003-2005

Decreased the number of sick children visiting the office by 5% administering best practices and notices of early warning signs of sickness, rescue inhalers, and signs of triggers.

Department of Energy, Washington, DC

Executive Assistant

Served as the Department liaison by providing accurate and timely advice on procedures, and reports.

Supported two executive level members.

Tracked the Deputy General Manager and General Manager’s calendar.

Tracked suspense reports from managers and complied monthly reports.

Reviewed, commented and managed the work of managers and other departments in the form of reviewing reports and making suggestions, changes and corrections.

Calvert Group of Shareholders, Bethesda, MD

Executive Assistant

Meet and greeted shareholders and high-level constituents in a courteous manner.

Assisted customers and staff within the scope of my authority.

Trained secretaries, interns and temporary staff on office procedures and culture.

Registered attorneys for conferences and seminars as needed.

Scanned and stored documents into Alchemy database.

Transcribed minutes and or memos from tapes as needed.

Updated Regulatory documents and historical books daily.

Arranged domestic and international travel for all shareholders, board members and attorney’s as necessary.

Prepared logistics for all meetings

Betz & Goldman, CPA Silver Spring, MD

Administrative Assistant

Prepared fiscal budget reports and financial statements.

Prepared timesheets.

Prepared W-2’s, 1099’s, 1098’s and other financial related forms, documents and correspondences.

Prepared/tracked accounts receivable and payable.

Law Offices of John McLemore, Capital Heights, MD

Legal Secretary

Supported two attorneys.

Typed and prepared legal documents.

Aided attorneys with the preparation of personal injury cases; depositions and trial. Notarized forms, documents, letters and correspondences.

1994 Tesst College Hyattsville, MD

Office Computer Applications - Graduated with honors

2001 Strayer University Temple Hills, MD

Computer Networking – Ongoing

2000-2002 University of Maryland University College College Park, MD

Business Management

Human Resource Management - Ongoing

Supports Local Boys & Girls Clubs; Loves Volunteering Time & Resources.

Motivated Self-Starter Driven

Exceptional People Skills Detailed-Orientated Reliable

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