Human Resources
Resume:
Kyle Ramirez________________________________________
Boise, ID 83702
****.*.*********@*****.***
EDUCATION
Bachelor of Business Administration (BBA) in Management – Emphasis in Human Resources
Boise State University, Boise, ID
• August 2007 – December 2010
• BSU GPA: 3.11
RELEVANT SKILLS AND EXPERIENCE
Human Resources
• Developed Standard Operating Procedures and On the Job Training documents.
• Developed a skills matrix to assess employee’s job skill level to meet ISO 22k requirements.
• Assessed employees to measure their job competency level and performed employee reviews.
• Trained employees on how to use new training software.
• Developed a training schedule and curriculum for the production line.
• Analyzed job application materials to determine whether candidates met the minimum qualifications for each position applied for.
• Assisted in the interviewing, hiring, on-boarding, and training process of new team members.
• Conducted Employee new hire orientations.
• Handled all employee paper work and filing to maintain an employee record system.
• Reviewed and screened resumes and applicants.
• Investigated personnel scheduling problems, reports findings and makes recommendations to management
Customer Service
• 3 Years of customer service and supervisor experience including complaints and escalations.
• Consistently ranked as a top 10 performer in monthly performance metric goals.
• Provided travel planning and customer service for our clients reward points.
• Utilized sales skills to sell add on travel such as cars, hotels and activities to meet sales goals.
Management
• Supervised continuous improvement team projects including time studies and procedure improvements.
• Supervised agents to ensure our metrics and adherence goals were accomplished.
• Handled escalated situations that were referred to management.
• Managed two analysts for category management projects.
Business Improvement/Analysis
• Access various software databases.
• Promoted to specialized team to reduce errors and provide data management.
• Researched and provide solutions to relative work issues.
• Produced and maintain logs to ensure accurate measurement and work load.
• Executed category management using data sources to analyze brand and category performance.
• Analyzed data to create a storyline to present to buyers.
• Provided strategic insights to capture market trends and insure appropriate marketing strategies
• Performed price and promotion analysis to enhance the client’s strategies.
• Analyzed problems and come up with an efficient resolution.
• Recognized for excellent performance with a STAR Award.
Policy Enforcement
• Interpret and apply insurance contract provisions.
• Communicate with witnesses, agents, other insurance companies, repair shops, contractors, medical providers, attorneys, and others in the course of conducting investigations.
• Investigate, evaluate, negotiate, and conclude claims including verification of coverage, legal liability and extent of damage to persons and property, which may require contact by telephone, by correspondence, or in person
• Analyze claims submitted by insureds and/or third parties, or such claims referred from other claim units, to determine whether additional or specialized investigation is necessary for claim resolution
EMPLOYMENT HISTORY
Casualty Claim Rep, November 2011 – Present
State Farm, Boise, ID
Lead Category Analyst, January 2011 – November 2011
Advantage Sales & Marketing, Boise, ID
Human Resources Specialist Intern May 2010 – October 2010
Nestle Powerbar, Boise, ID
Travel Consultant Supervisor August 2007 – March 2010
Travel Acquisitions Group, Boise, ID
ACTIVITIES
• Construction Management Association, Student Member, 2008 – 2011
• ASC Reno Competition, 2009 Pre-Construction Team
• Volunteer AAU Youth Basketball Coach, 2004 – Present
COMPUTER SKILLS
• Proficient in Microsoft Office programs.
• Proficient in various software and database programs.
• Proven ability to quickly learn new software programs.
Contact this candidate