Customer Service Associate

Contact Details

Address : ** * ******* **. ******, Valenzuela City,

Mobile No. : 094********

Email : ******.*****@*****.***

Personal Particulars

Age : 22

Date of Birth : 24 Feb 1988

Nationality : Filipino

Gender : Female

Marital Status : Single

Qualification

Qualification : Bachelor's/College Degree

Field of Study : Computer Science/Information Technology

Institute/University : Our Lady of Lourdes College, Philippines

Graduation Date : Mar 2008

Experience

Experience Level : Total 2 Year(s) of Experience

Company Name : WNS PHILS INC

Position Title : CSA (Financial Advisor)

Specialization : Customer Service/Cross-Selling/Customer Retention

Industry : BPO

Duration : July 2009 - Present

Monthly Salary : PHP 16000

-I am currently working as a Customer Service Associate for an account named TransUnion Interactive; its one of the top credit reporting agency in US; my task are as follows, but not limited to:

-educating customers about credit basics and other general queries relating to the same subject

-assisting customers with their online account through our flagship website and other line of business

-provide basic technical support with their online accounts

-customer retention

Company Name : ICT Marketing and Services

Position Title : CSR (Loan Consultant)

Position Level : 1 Year Experienced Employee

Specialization : Customer Service

Industry : BPO

Duration : May 2008 - July 2009

Monthly Salary : PHP 16000

-assist customer with their student loan application

-educate them about the different student loan services that we offer

-provide assistance for their pre-approval

-answer other queries relating to their student loan application

-check/provide assistance with general inquiries

OTHER SKILLS:

-Proficient in two languages (English and Filipino)

-Good oral and written communication skills

-Knowledgeable in basic computer applications (MS Office, Adobe Photoshop)

References

Mary Rose Martinez Bernard Tabang Ferds Fernando

CSR1 Dean, College of ACT Team Lead

Emerson OLLC Sykes Asia

092*-******* 293-9372 091*-*******

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