Management

Janet M. Symonette

_____________________________

**** ******* ****** ***** *****: 734-***-****

Ypsilanti, MI 48197 E-mail: **************@*****.***

Objective: A Management position where I can apply my leadership, communication skills, and

problem solving abilities to meet the goals of the organization.

Experience: 8/2007 - present Eddie Bauer Novi / Michigan

Co-Manager

I am responsible for setting the pace on the selling floor as a sale leader; ensuring associates are

coached, trained, and developed according to the selling and customer commitment behaviors so as to ensure an outstanding customer experience and sales results. I manage the store’s overall daily operational processes, ensuring company expectations, policy and procedures. I manage the store’s overall Loss Prevention process, ensuring company expectations and standard operation procedures are in place. I also ensure proper opening and closing of the store.

04/2005-08/2007 Target (Starbucks) Ann Arbor / Michigan

Intern Manager (5/2002- 8/2002)/Starbucks Team Leader/Guest Service Team Leader

I worked as a cashier, service desk and merchandiser with products. I have experience working on schedule, payroll hours, sale promotions set. I worked as certified barista for Starbucks Company.

I have excellent human resource experience with team members. I worked with at least 20 team members during the day. I have experience in coaching, skill training, recruiting, interviewing, hiring, and I have terminated team members. I trained about 150 employees in different areas of the store. I worked at the guest service counter and supervised all cashier and front-end employees. I am multi-tasked; simultaneously manage front-end customer complaints’, returns, answered outside phone calls,

coordinate break and lunches daily. I coordinated orientations, trained, and supervised 10

employees ensuring company procedures were followed to allow the company to

operate efficiently. Filed records for new employees for the Human Resource Department.

8/1995 – 04/2005 Toys “R” Us Ann Arbor / Michigan

Customer Service / Human Resource/World Leader Front-End

I worked as a customer service and human resource representative. I have worked with at

least 10-20 people during orientation during seasonal. I have managerial skills,

communication skills, problem-solving abilities, and leadership skills. I worked as a

world leader front-end ( supervisor). I worked at the front-end and supervised all cashiers

and front-end employees.

Education: 12/2003 Eastern Michigan University Ypsilanti/ Michigan

Bachelor of Arts Degree in Communication/General Studies

Graduated: December 2003

6/ 2001 Washtenaw Community College Ypsilanti/Michigan

Associates Degree in General Studies

Graduated: April 2001

Skills: Skill Name Skill Level Last Used Experience

MWord, Excel, Intermediate Currently 12 years

PowerPoint

References Donna Fields Kenneth C. Bryant Jr. Tamara Brown

Phone Number: 734-***-**** Phone Number: 248-***-**** Phone Number: 248-***-****

Reference Type: Manager Reference Type: Manager Reference Type: Store Manager

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