Customer Service Data Entry

Diane Smith-Armstead

**** *** **** *****

Dallas Texas 75232

214-***-**** *********@*****.***

Over 13 years of administrative and customer service experience with the development of understanding of general business practices and operations. Skilled with working with a diverse group of people with refined computer skills and strong ability to multi-task and prioritize.

Skills Set

Microsoft Access Microsoft PowerPoint Keyboarding Data Entry

Microsoft Excel Peachtree Accounting Customer Service Filing

Microsoft Word Petty Cash Account Ten-Key by touch Inventory System

Accomplishments

• Developed understanding of general business practices and operations

• 99% of cost handling accuracy

Work Experience

ATI Career Training Center Dallas, Texas 11/5/2009-05/04/2012

Administrative Assistant/Receptionist

• Corresponded with customers through phone, fax, email, and in person to scheduled massage appointments and answer inquiries.

• Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development of student folders.

• Run reports to validate data and assist Respiratory Therapy Program Director.

• Managed mail and Fed Ex Receipt and distribution.

• Complete data entry timely and accurately throughout the day.

• Assist planning orientation and corresponding with prospective student families.

• Perform other duties as assigned.

Taylor Publishing Company Dallas, Texas 7/11/1994-2/15/2007

Billing Clerk

• Typed and printed 80 invoices daily with 100% accuracy.

• Data entry -entered over 80 charge invoices and diploma covers daily.

• Processed billing invoices for 4 billing analyst.

• Maintained and prioritized daily tasks and projects including: freight charge reports and general errand.

Distribution Clerk

• Sorted mail for 58 salesmen and mailed out to appropriate sales office.

• Ordered offices supplies for billing department of 16 employees.

File Clerk

• Responsible for maintaining filing system of 1600 contracts and invoices.

• Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Routing Clerk

• Sorted and distributed US Postal mail for 90 managers within the company.

• Stuff envelopes by hand or by machines, and determine correct postage using metering machines;

• Log all outgoing mail and ensure their condition is suitable for postal processing and sorting;

• Operate and maintain postage equipment;

• Sort, deliver and pick-up mail throughout the building, according to established routes, service standards and schedules, pushing a mail cart when necessary;

• Receive and record all incoming letters, parcels and packages and sign return receipts, Inform supervisor of special mailing requests.

• Coordinate messenger/courier services and obtain signed receipts of registered, certified and special-delivered mail.

JC Penney Dallas, Texas 11/15/1997 - 05/01/2000

POS Associate

• Trained new employees by providing knowledge of specific store tasks and policies.

• Stocked and rotated inventory regularly.

• Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

• Organized the store by returning all merchandise to its proper place.

• Folded and arranged garments in attractive displays.

• Replenished merchandise shelves with items from the stockroom.

• Processed merchandise returns and exchanges.

• Accurately balanced cash drawer after every shift.

• Maintained positive attitude to make customer's shopping experiences memorable and pleasant.

• Prevented store losses using awareness, attention to detail and integrity.

EDUCATION

Dallas Ser/Job for Progress Dallas, Texas 16 weeks

Certificate in Office Skill Training

ATI Career Training Center Dallas, Texas 11/2007 to 11/2009

Diploma in Business Administration

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