Customer Service Representative
Resume:
Customer Service Agent
Kaneisha Necole Taylor
Reynoldsburg, OH
********.******@*****.***
Objective
Position as a Customer Service Supervisor.
Abilities
- 8 years of customer service
- Excellent written and verbal communication skills, with an eye for detail
- Extremely productive in a high volume, high stress, environment
- Proficient in the use of Microsoft and Outlook.
- Self starter with a can do attitude
Employment History
2011 - Present / Verizon Wireless, Dublin, OH
Customer Service Representative
Answers an average of 60-80 customer calls in a day through the call center queue. Worked as a Senior Representative in the Promise to Pay department to ensure customers where given assistance in bringing their past due account current Performed duties not limited to retaining customers who wanted to cancel their accounts.
2009-2011 / NCO, Dublin, OH
Customer Service Representative
Answered inbound calls in support of customer needs. Conveyed in a reassuring manner step by step instructions to resolve payment issues. Reviewed and issued audits on account information and processes. Performed queries in multiple databases. Adhered to government monetary regulations. Assisted with soft first party collection on 30-60 day past due accounts.
2005-2009 / JPM Chase, Westerville, OH
Responsibilities included taking inbound calls from customers to assist with small business credit card accounts. Handled processing payments to bring accounts current. Offered additional company products to increase company revenue and overall customer satisfaction. Awarded for Top Quality scores and recognized for Perfect Attendance several months.
Education
Columbus State Community College, Columbus, OH
A.A, Business Management, Dec 2012
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