Service Customer
Resume:
Gertrude Greene
Covington, GA 30016
***********@*****.***
Experience
**** -**** ****’s Lithonia , Ga
Sales Associate
Enthusiastic dependable and positive team player to be patient and tactful with customers when selling products, assisting with finding product, answering questions, assist with payments, stocking racks and prepare displays, continually alert for possible thefts and other security problems.
2007 - 2009 AT&T Piscataway, NJ
Shortfall & Termination - Reports Clerk
Accomplished marketing professional with 15 years of distinguished performance technology industry. Portfolio of achievements includes increasing revenue; broad-base background encompasses exceptional work ethic and commitment to organizational objectives. Accountable for service contacts to investigate on a case-by-case basis, work closely with team support agreements track tariff/commitment levels, calculate and validate unmet commitment (Shortfall) and early termination charges, correct inaccurately billed or inappropriately waived shortfall charges and/or termination charges of Private Line Digital Network Data Line Circuits. Prepare and publishes reports, leveraging data from many systems, create weekly reports and prescheduled reports daily, make important business decisions regarding disconnections, service upgrades modifications, disputes or suppressing customer accounts. At the conclusion of the investigation process it is determined whether or not bill charges in accordance with AT&T’s Revenue Recognition Policy.
1995 – 2007 AT&T Piscataway, NJ
COSS Associate – Cutover Scheduling Systems – Reports Clerk
Performed daily implementation functionality of interlata and intralata equal access data for all Local Exchange Companies in region 3 which includes 14 states. This includes ensuring data accuracy. Supplied supervisor with weekly delete report and client inquires. Respond to BELLCORE Telecommunications BCAAPS reject reports daily. This includes thorough investigation of all NPA/NXXs area codes and exchanges from Local Exchange Companies (LEC) responding in a timely manner. Submit COSS load job on a monthly basis using MVS. Managed and submitted NPA area code splits for processing in COSS database. This includes meeting strict deadlines and applying for coverage for supervisor as needed.
1990 – 1995 AT&T Somerset, NJ
Service Center Clerk – System Administrator –Reports Clerk
Responsible for managing and administrating (CSM) centralized system management applications. Followed necessary guidelines to initialize and administer advance digital switching devices such as system 75, 85, Dimension 400, 600, 2000 and audix voice systems that integrated voice and data communications. Supported a variety of voice terminals (telephones) and an array of features. Kept record of software assignments necessary to establish or change service for voice terminals. Job function required translation programming internal customer telecommunications telephone equipment. Another requirement was implementation of data properly review generate and schedule service work orders.
1985 – 1990 AT&T Somerset, NJ
Service Center Clerk
Accountable for providing the first point of contact for the Internal/External customers reporting troubles with software/hardware and telecommunications service request. Elicited initial customer information, create service orders via UNIX based trouble tracking and properly routed calls to appropriate support team for resolution. Provided follow ups to verify client satisfaction.
1982-1985 New York Telephone Company, New York, NY
Maintenance Administration Clerk
Provided support for 18 service technicians, arranged and scheduled service repairs. Responsibilities also included retrieving and reviewing service orders, distribution of work assignments to service technicians and any other miscellaneous duties that came up.
Skills
Detail oriented, organized-self-directed with advanced skills in Sap, Microsoft Word, Excel, Access,Outlook,Sap, Windows NT, Netscape, Oracle Database, Sybase Database, AT&T Network Systems, IT Enterprise Database, Dispute Tracking Systems, Voice Network, Audix Voice Systems, Customer Service and Data implementation. Experience working with large volumes of data, prepare, create ad hoc reports, provide reporting on daily, weekly, quarterly and annually. Proofread reports for accuracy, good verbal and written skills.
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