Data Analyst

PROFESSIONAL SUMMARY

IT specialist with ** years of experience in administrating and supporting applications and creating statistical reports for telecommunications and banking companies, seeking position as Data Analyst

Key Skills:

Database technologies: SQL, PL/SQL, Lotus Notes, Oracle, Dbase, MS Access, Salesforce

Operating Systems: Windows, Linux

Desktop Application: Microsoft Word, Excel (pivot tables), PowerPoint, and VBA programming

Fluent in Russian and proficient in English

PROFESSIONAL EXPERIENCE

Technology Intern 05/2011 – 07/2011

24x7Saas, Sunnyvale, CA

Startup company providing SFA solutions based on Salesforce.com cloud-based technology platform for SMB Life Sciences vertical

• Learned and experimented with wide range of System Administrator’s tasks (security, customization, Workflow rules, Approval processes), Visual Force, and Data Loader

• Created a simple data model of pharmacy sample management

• Successfully implemented a simple database structure for demo App Sample Management

Data Analyst & Application Support Engineer 03/2002 – 06/2008 KazakhTelecom, Department of Information Technology, Karaganda and Temirtau, Kazakhstan National telecommunications provider of Kazakhstan and one of the fastest growing telecommunications companies in the former Soviet Union provides a broad spectrum of communication services

Increased efficiency by developing and updating VB-based macros to automate report processing

Routinely developed statistical representations (tables, spreadsheets, & graphs) by using SQL to aggregate data from Oracle

Implemented a document flow system (Lotus Notes), which resulted in providing an electronic document exchange for approximately 100 employees

Supported and updated existing software applications used for clients’ transactions and records, providing effective workflow for 22 employees

Decreased the amount of substandard phone and internet connections by 50% throughout 15 branches, which resulted in increased revenue due to an increase in availability of high-quality connections

Taught 40 personnel in basic computer use (Windows, MS Office) as well as other internal applications, improving technical competence of staff

IT Specialist & Acting Manager 10/1994 – 03/2002

Halyk Saving Bank of Kazakhstan, Temirtau, Kazakhstan

The largest second-tier bank of Kazakhstan which has been in operation for 85 years

As Acting Manager during my last 5 years at the company, I also managed the work of 4 technicians by delegating tasks and organizing work schedules, as well as representing the team at meetings and conferences

Administrated Dbase databases of 16 regional branches of the bank, and participated in merging the databases of all branches, which resulted in one centralized database for the entire bank

Improved technical knowledge of employees by teaching 100 users in using new versions of programs, and developing instructional manuals

Provided routine tech support for software, hardware, networking, & database administration, ensuring all IT-related issues resolved in timely manner; administrated Novel network (~100 computers), providing uninterrupted work of bank computers

EDUCATION

B.S. in Electrical Engineering (with a focus on Robotic Systems)

Tula Polytechnic Institute, Russia, Department of Automatic Control Systems

Accredited by a board of Federal Service for Supervision in Education and Science

PROFESSIONAL DEVELOPMENT

Oracle Database Administration Certificate of Achievement, Ongoing

Foothill College, Los Altos Hills, CA

Classes Taken:

2011: Introduction to Linux & UNIX, Programming with PL/SQL

2010: Database Modeling & Relational Database Design, Intro to Computer Networking, Oracle Database Administration

2009: Oracle SQL, Introduction to Data Management System

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