Lori C. Palmer
*** ****** **. #**• Atlanta, GA **316 • 404-***-**** email: **********@*****.***
Highly Motivated, Seasoned Business Manager
Offering 10+ years of a combination of management, sales, customer service and financial experience; core proficiencies include:
Retail Sales ~ Customer Service ~ Staff Development ~ Financial Analysis ~ Budgeting
Experienced professional with a background in accounting, customer service, sales, budgeting, financial analysis, and management. I am actively seeking my next position that will utilize my unique experiences that vary from service oriented management to accounting. My diversified approach to management has been developed and honed through my advanced degree in Management, as a business owner in the service industry, and as a customer service manager in the retail industry. My goal is to continue to cultivate and improve your brand with my unique background, experiences, and desire to develop my career in retail management.
Professional Profile
Sonz Fitness Buckhead, LLC d/b/a Fit Zone- Atlanta, GA
Chief Operating Officer October 2004-present From start-up to present, I have been the ambassador of the brand and I represent the Company at community functions, develop and execute marketing plans, and provide continuous quality customer service to clientele. With my accounting background, I utilize QuickBooks for budgeting, bank reconciliations, accounts payable, accounts receivable, fixed assets, payroll, personal tax payments and returns, financial statement preparation and all other related financial and legal matters.
• Recognized for creating new, exciting culture of group training in the geographical area and earned sales in excess in $220k for two consecutive years.
• Cut franchisees’ expenses through renegotiation with franchiser to save each owner approximately $15K per year.
• Developed and maintained all accounting records through the use of QuickBooks and Excel
Wal-mart Corporation
Customer Service Manager October 2011– present
Supervise front-end staff including cashiers, door greeters, cart pushers, customer service, and money center while ensuring fast, efficient, and friendly customer service of retail store with daily sales in excess of $200k. Serve as a point of contact for customers and proactively address concerns and complaints in a timely manner. Safeguard assets of all in-store cash registers including customer service center and money center. Actively work with management to improve the efficiency of the front-end operations.
• Made a recommendation to management that resulted in an approximately 40% reduction of monthly grocery shrinkage.
• Currently developing a training process that better prepares cashiers for their role as a customer service representative.
PricewaterhouseCoopers LLP- Atlanta, GA
Senior Accountant (Audit) January 2004-October 2004
Developed audit plans, evaluated accounting operations, internal controls and coordinated fieldwork for this Big Four public accounting firm. Recruited, hired, and trained new staff accountants. Delegated assignments, and evaluated staff performance.
• Provided real-life business advice to improve accounting systems or controls to clients for each engagement.
Carmichael Training Systems-Colorado Springs, CO
Triathlete and Cycling Coach July 2002-June 2003
As a 6-month intern and online coach thereafter, I developed and managed training programs for members utilizing the most recent training methodologies and techniques. Guided my Chris Carmichael and staff, I provided verbal and written feedback to members regarding all aspects of their training. In addition, I researched and wrote articles related to various aspects of endurance training for member distribution.
Russell Corporation-Atlanta, GA
Senior Financial Analyst December 2000-December 2001
Budgeted, prepared, and analyzed financial statements of a Mossy Oak Apparel Division with annual sales of $14M.
• Developed an annual budgeting process for this newly acquired division for FY 2001.
Deloitte & Touché LLP-Atlanta, GA
Senior Accountant (Audit) January 1998-December 2000
Developed audit plans, evaluated accounting operations, internal controls and coordinated fieldwork for this Big Four public accounting firm. Recruited, hired, and trained new staff accountants. Delegated assignments, and evaluated staff performance.
KPMG LLP- Atlanta, GA
Staff Accountant (Audit) August 1996-January 1998
Performed a full spectrum of accounting functions including audit testing for numerous financial accounts, tests of controls, evaluation and documentation of accounting systems.
Education
• University of Florida, MESS-Sport Management, December ’03, Magna cum Laude
• Florida A & M University, B.S.- Accounting, August ‘96, Magna cum Laude
Activities, Affiliations, Accolades
South Fulton Running Partners (Member), Pretty Girls Run (Founding Member) Metro Atlanta Cycling Club (Sponsorship Coordinator), American Bicycling League (Member), Year Up Atlanta Mentoring Program (Mentor), USA Cycling Association (Member), USA Cycling Coach (expired), National Collegiate Track (Cycling) Champion-2003, Southeast Collegiate Road Cycling Champion-2003, CrossFit Level 1 Trainer-2007