Customer Service Administrative Assistant

STEPHANIE BILLICK

*** ***** ****** ******

Inverness, FL 34452

352-***-**** Home

352-***-**** Cell

PROFESSIONAL PROFILE:

Highly motivated professional individual with excellent communication skills. Self-starter, reliable, team player and problem solver with many years of customer service experience.

EXPERIENCE:

APPLEBEE'S Inverness, FL

Server 10/11 to present

* Take guests orders, deliver food & tend to their needs

CITRUS ANESTHESIA Inverness, FL

Administrative Assistant 8/11 to 10/11

* Answer phones, customer service, miscellaneous clerical

* Submit HCFA forms to insurance companies to process claims

* Pre-collections

* Daily bank deposits

OPTIMA RECOVERY SERVICES Knoxville, TN

Bill Collector 7/10 to 7/11

* Handled Inbound / Outbound calls

* Attempted to collect balance in full or set up payment arrangements according to company guidelines

* Processed credit, debit or checking account information over the phone for payment on delinquent accounts

* Forwarded necessary accounts to legal department after researching & verifying employment, home address, bankruptcy, bank information, etc.

ABSOLUTE COLLECTION SERVICES Raleigh, NC

Medical Collector 8/09 to 5/10

* Incoming & Outgoing Calls: spoke to patients with outstanding balances

* Attempted to secure payment or set up payment arrangements

* Took insurance information from patients to get claims filed

* Knowledge of HIPAA and FDCPA laws

* Abide by all HIPAA and FDCPA laws

PROFESSIONAL ADJUSTMENT CORPORATION Inverness, FL

Bookkeeper / Bill Collector / Clerical / Sales 12/02 to 1/09

* Balance & record all cash, checks & credit cards taken for the day

* Data entry, answer phones, fax, filing & making daily bank deposits

* Skip-tracing

* Incoming & Outgoing Calls

* Attempt to secure payment or set up payment arrangements

* Solicited & submitted proposals to local businesses for the use of our collection services

WESTIN CABLE CONSTRUCTORS Inverness, FL

Office Manager 1/01 to 8/02

* Accounts payable & receivable

* Processed payroll using QuickBooks

* Supervised & managed staff

* Issued work orders to sub-contractors

* Data entry

MITCH UNDERWOOD CONSTRUCTION Hernando, FL

Secretary 12/90 to 1/01

* Customer service

* Answered phones, filing & other clerical duties

* Managed customer closings for new home construction

* Scheduled all areas of construction with sub-contractors

EDUCATION:

CITRUS HIGH SCHOOL Inverness, FL

Diploma 1985 to 1989

REFERENCES:

Available upon request

Contact this candidate