Customer Service Manager

DAWN BIGGINS BRANZEI

Phone: 512-***-**** ***** Johnny Weismuller Lane, #7

tdfs6m@r.postjobfree.com Austin, TX 78748

Summary

To find a position within a successful company where I can utilize my administrative and management skills.

Professional Experience

Texas Disposal Systems, Austin TX 07/2011 – Present

Garden-Ville

*Customer Service Representative

Seton Southwest, Austin TX (Temp.) 04/2011 – 5/2011

Contractor

* Food Service Contractor

Sony, San Marcos, TX (Seasonal) 11/2010 – 1/2011

Sales Associate

* Sell electronic products to customers

CR England, Salt Lake City, UT 03/2009 – 09/2009

Leased Truck Operator

• Transport cargo cross-country

• Passed CDL test on first attempt

Texas Conference of Urban Counties, Austin, TX 06/2008-09/2008

Executive Assistant

• Responsible for administering the company payroll (PayChex)

• Responsible for handling the Executive Director’s appointments

• Made all travel arrangements for the Executive Director

• Responsible for administering the expense reports for the entire office

Texas State Historical Association, Austin, TX 03/2005-05/2008

Senior Administrative Associate

• Held accountable for all membership updates and renewals

• Administered the payroll function through UT

• Responsible for ordering all supplies for the office

• Document creation

• Database creation

• Cat’s Pajamas

• A/R and A/P

Home Depot Design Expo Center, Houston, TX 07/2002-05/2004

Department Supervisor – Decor, Carpet, Rugs

• Assisted customers in choosing home design items

• Responsible for creating employee schedules and performance evaluations

• Responsible for office supply procurement and inventory management

Airline Vacuum, Houston, TX 01/2002-05/2002

Office Manager

• Responsible for Accounts Receivable/Accounts Payable processing

• Established office processes

• Worked with local broker to conduct benefits vendor search

• Generated bids and distributed to customers

Williams Electric, Austin, TX 07/1998-12/2001

Office Manager

• Processed weekly payroll

• Administered company benefits to all new hires and full-time employee

• Worked with employee benefit vendors in addressing all claims issues and planned all open enrollment meetings each year.

• Established Accounts Receivable/Accounts Payable processes.

• Responsible for AR/AP processing

• Wrote and enforced all company policies and procedures

• Planned all company parties and corporate meetings

• Processed all new hires and terminations

Motorola Corporation, Austin, TX 11/1994-07/1998

Test Floor Operator/Production Trainer, Custom Program Center Associate

• Worked with product and process engineers on microchip specifications and testing

Education/Training/Skills

Argosy University Online, Healthcare Management (Currently Attending)

Austin Community College, Austin, TX, 90+ hours, emphasis on Business

Motorola University, various training courses

Home Depot, various product and management training courses

Microsoft Office, QuickBooks Pro, Raiser’s Edge, Financial Edge, Retail Management Systems, OutLook

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