Customer Service High School
Resume:
JULIE SCHEFFLER
Alexandria, MN 56308
EMPLOYMENT HISTORY
Alexandria, MN
Co-owner on 900 acres of corn, soybeans, oats and hay, milking 110 dairy cows, hiring and supervising employees, scheduling employees, bookkeeping, marketing crops
1996-2/1/2010 (laid off)
Service 800
Long Lake, MN
Working from home
2 years calling rep
11 years editor
Editing records in Paradox, Weblex and ecaller
Supplying feedback for calling reps
Editing backup for UK office
Listening to UK rep audio files for evaluation, supplying feedback on those monitored calls
Monitoring and Auditing US records,
Communicating and working with all departments
Data input
Customer Service
Working with web base applications
Checking scripts and testing records
Training new editors
Computer knowledge-Excel, Word, etc., also using various web tools, accessing different sites, building computers, etc.
Direct Customer service
Attention to detail
Dead line oriented
Excellent communication skills
Fast learning curve
Work well under pressure
Ability to work independently
EDUCATION AND TRAINING
Diploma, Medical Coding Program
U.S. Career Institute-2010
Graduated High School 1979
Orono High School
Long Lake, MN
REFERENCES AVAILABLE UPON REQUEST
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