Customer Service Administrative Assistant

Simone Shields McLeod

**** ******** ** • Memphis, TN 38111 • 901-***-**** Cell 901-***-**** Home

Objective

To secure a challenging and responsible position within a professional work environment that will offer opportunities for growth and advancement

Employment

Patient Account Representative 2/2008-07/2011

UT Medical Group Memphis, TN

Receive calls from insurance companies, physicians, patients, clinic personnel and hospitals and routes them accordingly. Resolve issues with billing problems, insurance filing, and returned mail. Place calls to insurance carriers to verify coverage and benefits, obtain pre-authorizations as well as corrected claims requests. Contact physician offices and hospitals regarding charge corrections to patients accounts. Respond to correspondence from patients and third-parties regarding patient’s account status. Notify patients with delinquent accounts and attempt to secure payments. Confer with patients to determine reason for being delinquent and review payment terms in order to determine financial assistance to be provided to patient..

Customer Care Representative 9/2004-01/2008

Cingular Wireless Memphis, TN

Assisted inbound callers with billing inquiries and changes, payment processing, and updating general account information; Processed equipment and accessory orders; Provided technical assistance to customers by troubleshooting network and device issues.

Administrative Assistant/Receiving Clerk 3/2002-3/2004

Anixter International Memphis, TN

Accept receipt of small parcel freight shipments by verifying freight bills and purchase orders; Created receiving reports and handled freight discrepancies if necessary; Contacted buyers via E-mail or phone to insure resolutions to discrepancies; Responsibilities included administrative functions of receiving departments such as calculating and keying process times and E-mail of daily receipts to corporate headquarters.

Medical Coordinator 9/1998-8/2001

Advanced Services Inc.-GE Medical Memphis, TN

Received inbound calls from GE field engineers and hospital sites nationwide regarding service for GE medical imaging equipment; Identified and documented customers need in order to generate service request and page and assign appropriate engineer or vendor; Assisted engineers with updating status, dispatches, and parts orders; Effectively utilized data system to maintain accurate customer records

Education

LeMoyne-Owen College Memphis, TN

Major-Political Science (Law) 1989-1993

Skills

• Typing - 40 WPM

• Data Entry - 9,000 KSPH

• MS Excel

• MS Word

• MS Outlook

• Internet, Web-based applications experience

Qualifications

•••••

• Able to handle multiple tasks with minimal supervision

• Detail oriented

• Excellent Customer Service skills

References available upon request

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