Louisville, KY *****

502-***-**** (C)

tcyy9b@r.postjobfree.com

OBJECTIVE: To secure a challenging position in a hospital environment with increasing responsibilities that utilize over twenty-five years of education and experience.

SUMMARY OF EXPERIENCE: Skilled in managing multiple business functions simultaneously, acute attention to detail, twenty-five years of managing hospital support departments; experience in developing operating and capital budgets; contract negotiation and procurement of department inventory, strong written and oral communication skills with the ability to interact with individuals from diverse backgrounds and all levels of the corporate structure.

EDUCATION

Masters of Business Administration with an Emphasis in Health Care

Graduation: 8/2008

Jewish Hospital Corporate College - Louisville, Kentucky

Certificate in Corporate Management with an Emphasis in Organizational Behavior

Graduation: 9/2004

Lake Erie College – Painesville, Ohio

Bachelor of Arts with an Emphasis in Business Communication

Graduation: 5/1999

Youngstown State University – Youngstown, Ohio

Associate of Science with an Emphasis in Labor Studies

Graduation: 3/1990

PROFESSIONAL EXPERIENCE

ARAMARK CORPORATION – Louisville, Kentucky

Director of Safety and Training 2010 to Present

Direct report to the Vice President of Support Services. Responsible for coordinating, administering and implementing comprehensive health and safety training programs for five-hundred plus Environmental Services and Food and Nutrition employees for the Jewish Hospital and St Mary’s Healthcare systems a 1900 bed system serving the metro area Louisville, Kentucky. Drive strategic safety risk management throughout the organization to ensure compliance with all relevant regulatory requirements for safety in the workplace. Provide guidance and consultation to supervisors, staff and management personnel. Responds to reported accidents to evaluate current best practices and recommend changes where necessary.

JEWISH HOSPITAL AND ST. MARY’S HEALTH CARE – Louisville, Kentucky

Director of Environmental Services 2001 to 2010

Direct report to the Chief Exective Officer for effective management of Environmental Services Department in a 650 bed hospital with total square footage of 1,184,535. Responsible for a staff of one-hundred and ninety two Environmental Services and Central Transport employees, while planning and setting departmental goals. Provide guidance and consultation to supervisors, staff and management personnel. Responsible for controlling costs, maintaining safety, meeting all regulatory agency requirements, developing policies and procedures for quality and infection control. Responsible for maintaining the departments written standards.

UNITED STATES ARMY – Louisville, Kentucky

Second Lieutenant – Medical Core (Honorable Discharge) 2000 to 2004

Responsible for logistics in preparing soldiers for deployment

Accomplishments:

• Improved the patient satisfaction scores in the Environmental Services Department from the second percentile to the forty-fifth percentile. The process continues to improve for 2009.

• Winner of the Studer Pillar Award for Excellence, 2009.

• Improved the employee opinion survey for the Environmental Services Department from the 5th percentile to the 79th percentile.

• Negotiated contracts with vendors resulting in streamlining all products and supplies for an overall savings of $198,000 (2007).

• Worked jointly with the Facilities Management in building the new 15th floor Frazier Rehab, with a cost of $80,000,000

Selected all furnishings and floorings and worked very closely with nursing services (2004).

• Served as the first Department Director to reach and exceed Soluent targets for 2007, for a total savings of $1,20,291.00. This was accomplished without compromising quality.

• Implementation of the Bed Tracking System to improve discharge turnaround time, from 45 minutes to twenty-nine minutes, from the notice of discharge to completion (2006-2007).

• Successfully won seventy grievances that were filed against management in the Environmental Services Department .

• Successfully facilitated and oversaw three CMS Surveys conducted at Jewish Hospital/St. Mary’s Hospital with a result of no citations or negative recommendations in relation to Environmental Services.

• Conducted a Lean Sigma Event and Value Stream Analysis of contractual services of outer buildings operated by Jewish Hospital. Resulting in a savings of $650, 000 annually by elimination of costly service contracts. This savings was accomplished without additional manpower (2005).

• Trained all management teams within the Environmental Services Department for ADEIT. Resulting in increased team moral and increases in patient satisfaction scores (2006).

HILLCREST HOSPITAL – Mayfield, Ohio

Director of Environmental Services/Communications 1998 to 2001

Maintained and operated the Environmental Services, Communications, Mail Room, Volunteer Program, Grounds and Central Transport Departments in a 425 bed hospital with total square footage of 1.2 million. Provided an environment that supported quality patient care that reflected an appropriate image of the Hospital. Managed a staff of one-hundred and thirty five employees encouraging effective, efficient, professional and customer oriented services. Assisted in developing and implementing the corporate goals and objectives of Meridia Health Systems.

Accomplishments:

• Implemented the Bed Tracking System, resulting in efficient turnaround of discharges time by 25% (1999).

• Implemented Patient Tracking System, resulting in reduction of discharge time to twenty-eight minutes. This process increased the efficiency of customer satisfaction in all departments.

• Restructured and cross-trained team members within the Environmental and Transport Departments. Resulting in increased productivity and savings of $275,000 (1998).

• Implemented a computerized ESC-T System, which redesigned the daily task, and scheduling for the Environmental Services Department. Resulting in team member accountability and a more cohesive, organized process of customer service.

• Negotiated contracts with vendors resulting in streamlining all products and supplies for an overall savings of $78,000 (2000).

LAKE HOSPITAL SYSTEMS – Painesville, Ohio

Director of Building Services 1996 to 1998

Maintained the highest quality of environmental services in a two hospitals consisting of 460 beds and combined square footage of 900,000. Overseeing a staff of eighty employees while ensuring a safe work environment. Implented and monitored all cleaning programs for the entire medical center and associated buildings. Coordinated departmental budget and inventory procurement.

Accomplishments:

• Negotiated contracts with vendors resulting in streamlining all products and supplies for an overall savings of $103,000 (1997).

• Assisted in Total Budget Operation savings of $250,000 (1997).

• Restructured and cross-trained team members within the Environmental Services Department. Resulting in increased productivity and savings of $300,000 (1998).

ST. ELIZABETH HEALTH CENTER – Youngstown, Ohio 1980 to 1996

Director of Environmental Services

Implemented and maintained the highest sanitary standards and strong public relations by ensuring a clean, attractive and safe environment. Oversaw department budgets and inventory procurement, work standards, inspections and quality assurance. Managed and encouraged a staff of one-hundred and seventy employees to grow and achieve their maximum potential. Responsible for support services for a 1.5 million square foot facility and all related facilities. Responsible for all hiring and termination procedures.

Administrative Coordinator (1989-1992)

Represented the CEO and Senior Vice President in the off-shift hours. Facilitated interactions with other medical facilities. Maintained an open line of communication to provide efficient and effective productivity. Responded to public media for press releases and public relations. Served as facilitator and trainer to educate, train and encourage fellow employees to become more productive and effective team members.

Supervisor of Environmental Services (1985-1989)

Accountable for required cleanliness and efficient housekeeping of the entire medical center. Supervised a staff of fourty employees. Responsible for hiring, training, evaluations and work scheduling for all areas. Performed cleaning inspections to ensure good work performance. Coordinated inventory procurement and tracking.

Assistant Supervisor (1980-1985)

Assisted the Supervisor in daily operation of the Environmental Services Department.

Accomplishments:

• Restructured and cross-trained team members within the Environmental Service Department. Resulting in increased productivity and savings of $785,000. Savings and productivity were accomplished without sacrificing quality of customer service.

• Negotiated contracts with vendors resulting in streamlining all products and supplies for an overall savings of $400,000 (1993).

• Worked jointly with the Facilities Management during construction of a 200,000 square foot Surgical Center, with a cost of $27,000,000.

• Coordinate procurement and selected all furnishings and floorings for the Center while working very close with nursing services (1994).

• Implementation of the Bed Tracking System to improve discharge turnaround time, from one hour to thirty-five minutes, from the notice of discharge to completion (1993).

TECHNICAL SKILLS/CERTIFICATIONS

Microsoft Office: Word, Excel, PowerPoint

Bed Tracking System; Patient Transport Tracking System

OSHA Certification; SafeServe Certification

PROFESSIONAL PROFILE

• Member of Plymouth Settlement House – A GED Educational Program

• Member of the Human Relations Commission & Unfair labor Practices

• Member of the International Executive Housekeepers Association, Inc

• Member of Jewish Hospital’s Diversity Committee

• Nominated for Who’s Who in Black Louisville

• Member of American Healthcare Executives

• Nominated for Louisville’s Black Achiever

• Member of the NAACP & Urban League

• Member of the Inner City Task Force

• Member of Leadership Louisville

REFERENCES AVAILABLE UPON REQUEST

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