Resume

Madison Dockter

*** ********* ** ********, ****** 66049

Phone: 785-***-**** **************@*****.***

Objective:

Seeking new challenges as a receptionist or office manager which will effectively utilize and expand my experiences in the field of office work.

Accomplishments:

• Maintained a 3.7 GPA throughout high school and a 3.0 GPA throughout university.

• Supervised office duties and reorganized a filing system to be more effective and efficient.

• Improved the public image of a company by redesigning business forms including receipts, public brochures, and menus.

• Trained and managed staff; responsible for bookkeeping, scheduling, and resolving conflicts.

Employment History:

August 2006 to August 2009 Another Day Inc. Lenexa, Kansas

Home Caregiver

• Maintained household for two teenagers with autism while their parents were away.

• Helped the teenagers with daily life skills and challenged them to enhance their abilities with the long-term goal of independence.

• Worked independently to keep the household organized and running smoothly.

• Transported teens as necessary.

• Provided age and skill appropriate entertainment.

July 2005 to August 2006 Jimmy Johns Gourmet Sandwiches Lawrence, Kansas

Delivery Driver

• Prepared and delivered food.

• Answered phones, handled customer service, and took messages and orders.

• Kept detailed record of money spent and received during shifts.

• Ran cash register and handled cash.

• Resolved customer complaints.

October 2003 to May 2005 Brandon Woods Retirement Community Lawrence, Kansas

Office Manager, Hostess, Caterer

• General office duties: filing, bookkeeping, word processing, maintain resident tabs and accounts, faxing, scanning, and copying.

• Handled and resolved resident complaints.

• Catered large parties and special events while managing catering staff.

• Worked independently to maintain a composed office and restaurant staff.

• Food preparation and service.

Skills:

• Knowledgeable in word processing, specifically Microsoft office and types 76 wpm.

• Receiving phone calls, determining the nature of the call and directing the caller to the appropriate department.

• Responsible for typing and keeping track of memos, appointments and other correspondence.

• Taking detailed messages for a person called upon including name, time of call and nature of business.

• Strong work ethic and superior interpersonal, customer service, and communication skills.

• Excellent time management skills that allow for the multi-tasking of responsibilities.

• Uncommon ability to interact with differing attitudes and positions of others.

• Strong oral and written communication skills.

• Proven experience in greeting and responding to the general public in a fast-paced, service-oriented environment.

Education:

2011 Fort Hays State University Lawrence, Kansas

Bachelors of Arts-In Progress, Sociology, GPA: 3.0

2005 Free State High School Lawrence, Kansas

High School Diploma, General, GPA: 3.7

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