Customer Service Administrative Assistant
Resume:
Stacey Hendrix
Austin, TX ***28
***********@*********.***
QUALIFICATIONS SUMMARY
Top-notch assistant with more than ten years experience managing business relations and special projects for senior management levels. Served as primary point of contact for and liaison between management, personnel, personal clients, universities, subcontractors, and vendors. Maintain excellent written and oral communication skills, problem resolution abilities, and a high level of confidentiality. Capabilities include:
* Customer Service & Relations
* Budget Tracking
* AP and AR
* Project Coordinator
* Project Planning
* Payroll
* Microsoft Office Suite
* Purchasing & Inventory Control
* Travel Coordinator
* Filing, Scanning & Data Archiving
* Data Entry/65 WPM Typing
* Supervisory
EXPERIENCE HIGHLIGHTS
Administrative Support
* Provide administrative support with a demonstrated ability to improvise, improve procedures and meet demanding deadlines.
* Code and input invoices into the Yardi system and prepare or assist in completion of expense reports for property manager.
* Property accounting including rent collection and accounts payable. Follow up on delinquent tenants and coordinate collection procedures as required.
* Enter daily work orders from tenants, subcontractors using Angus Anywhere.
* Responsible for accurate maintenance of all tenant files and tenant correspondence.
* Schedule meetings; maintain and oversee calendars for the Senior Vice President of Construction, Director of Technology, and three Construction Directors at American Campus Communities.
* Organize and maintain construction projects and contracts including insurance issues for tenant and vendors by tracking and maintaining records of Certificates of Insurance.
* Organize the details of special events, corporate agendas and itineraries.
* Plan and coordinate corporate luncheons for on-site and off-site meetings.
Customer Service and Reception
* Answered incoming calls and directed to appropriate person or department.
* Daily interaction with tenants and vendors to resolve problems.
* Believe strongly in providing the best customer service for internal and external customers.
EMPLOYMENT HISTORY
Dec. 2006 – Dec. 2010 Apple One/Equity Office/Thomas Properties Group
Property Management Assistant
Oct. 2005 – May 2006 Research Support Coordinator
Holt, Rinehart & Winston (Harcourt)
Nov. 2003 – Apr. 2005 Administrative Assistant
American Campus Communities, Austin, TX
Nov. 2000 – Jun. 2003 Administrative Support Coordinator I
California State University, Monterey Bay, Seaside, CA
Sept. 1991 – Aug. 2000 3 positions held – Data Entry Clerk, Typist Clerk II, Senior Clerk
Monterey County Agricultural Commissioner, Salinas, CA
EDUCATION & TRAINING
Mar. 2001 – Apr. 2003 Undergraduate – California State University, Monterey, Seaside, CA
Aug. 1985 – Jul. 1987 Graduate – Knapp Business College, Tacoma, WA
Jun. 1981 – Jun. 1985 Graduate – Salinas High School, Salinas, CA
References Available Upon Request
Contact this candidate