Manager Management

CHRISTOPHER L. IVY

*** ******** ***** ******•Chelsea, AL 35043•205-***-**** **.*****@*****.***

HR/Payroll/Operations Management specialist with 15+ years of solid experience in the complete compensation disbursement function; proven ability to advance operations, drive profitability, and deliver excellence and accuracy in reporting

SUMMARY OF QUALIFICATIONS

Strategist excelling in operations, HR, payroll, and employee management. Delivers excellence in overhead allocation, financial reporting, cash analysis, forecasting, payroll processing, and compliance. Dynamic communicator skilled in cultivating and forging profitable long-term customer relationships, including with high net worth clients. Passionate in matching individual skill-sets with corporate needs and creating a culture of performance. Pragmatic collaborator and versatile leader with a myriad of achievements managing cross-functional teams implementing successful HR initiatives.

• Skilled in cost cutting, and implementing cutting edge financial systems and compliant processes. Strategic thinker, adept at “root cause” analysis and creating proactive solutions.

• In-depth, wide-ranging knowledge of standard best practices and procedures spanning reconciliation, accounts receivables (A/R) and payables (A/P), corporate taxes, budgets, and payroll.

• Unflagging commitment to achieving measurable overhead reduction and productivity improvements, including through ongoing staff training and leadership.

Areas of Expertise include:

Recruitment & Retention • Performance Management • Benefits Administration

Compensation Management • Payroll Processing • Operations Planning • Strategic Planning

Business Development • Employee Relations • Risk Mitigation & Compliance • Payroll Automation

Project Coordination • Tax Calculations / Processes • Non-Profit Payroll • Manual Tax Filing

Forms 940, 941, W-2, and W-3 • Training & Development • Retention

PROFESSIONAL EXPERIENCE

PAYCHEX, INC., Birmingham, AL 1990-2010

BRANCH MANAGER (2004-2010)

Spearhead all aspects of payroll processing for client base, ensuring timely and accurate disbursements. Manage a team of 20+ staff members, overseeing reporting, quality control, branch operations, relations building, and business development. Hold authority of capital and equipment, managing facility and tracking operating expenses. Prepare annual operating and capital budget. Ensure achievement of all revenue and sales targets. Structure and establish programs to elevate employee performance and overall efficiency.

Key Accomplishments:

• Propelled branch location to secure recognition as the largest local payroll service in the metro area for 5 consecutive years (2005 to 2010), reported by the Birmingham Business Journal.

• Successfully attained gross profit goals every year, with 0 employee turnover in 3 consecutive years.

• Championed process streamlining to lower employee turnover and increase morale, subsequently increasing retention in a sluggish market.

CLIENT SERVICE MANAGER / CORE MANAGER (1999-2004)

Based in Fairfax, Virginia, benchmarked all facets of branch operations, recruitment/training, performance management, A/R, and staff/team management. Ensured compliance, attainment of sales targets, client relations building, and optimal resource allocation. Managed 8 direct reports and 60+ indirect reports. Conducted extensive recruitment and selection.

CLIENT SERVICE MANAGER / CORE MANAGER continued…

Key Accomplishments:

• Dramatically lowered employee turnover from 60% to 14% through effective recruiting and employee incentives plans and programs.

• Facilitated operations to secure ‘Paychex Branch of the Year’ Award, selected among 89 branches.

• Significantly surpassed corporate fiscal objectives for 5 consecutive years.

** ** **

Prior to 1999, worked as Recruiting Manager, Client Services Supervisor, Taxpay Specialist, Senior Payroll Specialist, and Payroll Specialist at Paychex. Earlier roles include working as Manager / Assistant Manager for Peoples Drug Store and Fred’s Supermarket.

EDUCATION AND TRAINING

Business Coursework

Davenport College, Kalamazoo, MI

TECHNICAL SKILLS

• MS Office – MS Excel, MS Word, MS PowerPoint, MS Outlook

• Paychex Software

• ADP reports

• QuickBooks

• 1099 ETC

• Learning Management Systems

• Webex

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