Import.Export Sales Customer Service Business Management

***** ******** ******* ** • TOMBALL TX *****

PHONE 281-***-**** • E-MAIL *************@*****.***

JAVIER H PARRA

HIGHLIGHTS

Multi-task with strong experience on air and ocean Import/Export, sales, office management, and warehousing. Excellent problem solving skills, team player, effective communication, detail oriented and exceptional customer service. Proficient with excel, word, power point, quick books, and SAP. Customs broker license exam to be taken on October/ 2012.

WORK EXPERIENCE

01/2011 – Today Champions Real Estate Group Houston, TX

Real Estate Agent on residential and commercial businesses.

10/2009-12/2010 Texas Home Group Houston, TX

Real Estate Agent on residential and commercial businesses.

12/2008-10/2009 Goya Foods Houston, TX

Serve as subject matter expert on sales, and customer care for current customers to provide them business opportunities to obtain consumers satisfaction and better profit. Work closely with decision makers to suggest, advice, identify new business opportunities, and plan sales during the year. Opening of new accounts and responsible of introducing new products in the Hispanic market. Management & support of customer's issues to ensure they are properly resolved. Responsible of preparing budgets, forecasts, accounts status, and ensuring that products and promotions are ready on time and running correctly in every store.

3/2006-10/208 Cordialsa USA Houston, TX

Builder of strong relationships with decision-makers to open new accounts. Designer of strategies that ensure satisfaction and excellent results including: market research, setting goals, creating budgets and forecasts, defining routes, implementing the strategies, tracking the operations, reviewing the results, and re-writing the strategies. Required for keeping clients pleased by solving business issues.

9/2005-3/2006 The Work Source Houston, TX

Employment Counselor and Customer Care. Flyer's designer to promote the company services. Contact to new employers to be included in the database with new employment offers for customers.

12/2003 - 9/2005 PG&E Distributors Inc ( Wholesaler) Houston, TX

Responsible for the import/export of products, customer care, contractor coaching, market research, shipping, receiving, and warehouse control. Designer of marketing and sales plans to be implemented with distributors and retail representatives. Supervision of Quick Books' data, and responsible for the accounting and financial reports.

9/1997-9/2003 Citibank Colombia( South America ) Bogota, Colombia

Responsible for evaluating and enrolling new customers on B2B businesses, dealing with CXO and middle management decision levels within a diversity of industries such as multinationals and government companies. Specialist on import, export, and all regulatory matter to provide support and advice to customers and colleagues. Identification of customer's needs by providing a new and innovative electronic products' solution, that competitors could not offer, by facilitating their daily work between their internal departments and the financial administration by optimizing resources and time; Implementation of nationwide strategies for increase of the import-tax payments using the Citibank services. Nationwide trainer on tax duties, customer care, and technical procedures to prepare manifests, bills of ladings, letters of Credit, and all documents for Import/Export activities.

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3/1989-9/1997 Almaviva S.A.(Customs Broker) Buenaventura, Colombia

Responsible for the ocean movement of products/equipment/materials in and out of the country on customer's behalf in accordance with organizational policy and procedure, and to comply with relevant local, country and international law and process. Manage the necessary documentation and online forms for the efficient, cost-effective and lawful execution of all import/export activities. Communicate with export/import and related authorities, and customers and suppliers, in all relevant territories and countries, as necessary to ensure efficient, positive and lawful relations, support and activities. Maintain and share with colleagues as appropriate, personal knowledge of all relevant import/export law and procedures; tariffs and duties; licenses and restrictions. Adhere to local and externally relevant health and safety laws and policies. Responsible by 16K covered and 37K square feet uncovered warehouse. Required for enrolling new customers and to maintain the existing clients.

1/1986 - 3/1989 Almagran S.A. (Customs Broker) Cali, Buenaventura, Colombia

Responsible for the air/Land/Ocean-freight movement of merchandise and/or material in/out of the country on customer's behalf in compliance with federal, state, and local regulations. Responsible to prepare air, ocean and land import/export documents in accordance with established procedures and guidelines.

1/1983 - 12/1985 Smurfit Carton de Colombia S.A. Cali, Colombia

Clerk responsible to prepare air, ocean and land import/export documents in accordance with established procedures and guidelines. Check shipping invoices for accuracy. Calculate value of duties and tariffs due on transported goods. Perform of variety of tasks with execution of all import/export activities.

EDUCATION

Public Accountant - Pontificia Javeriana University Cali – Colombia 1989

Recommended U.S. educational equivalence:

B/A Business with major on accounting from a regional accredited institution of higher education in the USA.

LANGUAGE

-Spanish

-English

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