Customer Service Account Executive

Michelle M. Torres

510-***-**** Cell

***** ***** **. *******, ** 94538

******.*********@*****.***

PURCHASING/RESOURCEFUL

Detail Oriented/Coordinator/ Customer Service

Dedicated, results-oriented with purchasing and project management experience with multi-million contracts.

Proven leadership, communication and computer skills. Recognized by peers for professionalism, creativity, resourcefulness, and always willing to help. Mentioned in employee newsletter by VP for outstanding performance on a multi-million project in 2007, Employee of the quarter in 2006.

SUMMARY OF SKILL/QUALIFICATIONS

8+ years of strategic purchasing and project management experience in a fast paced environment.

High-level administrative experience: Generate reports, manage and schedule appointments, catalog graphics.

Self-motivated. Able to organize, analyze and meet operational deadlines.

Detail oriented, excellent oral and written communication skills. Team Player.

Capable of handling diverse responsibilities simultaneously.

Proven ability to achieve immediate and long-term goals in high-pressure situations.

Computer savvy with strong knowledge of PeopleSoft, QuickBooks & Microsoft Programs including: Outlook, Word, Excel, PowerPoint, Publisher.

PROFESSIONAL EXPERIENCE

Vendmart, Inc San Leandro, CA Mar. 2010 – Present

Customer Service Supervisor 2011 – 2012

Customer Service 2010 – 2011

Supervise customer service department to insure customer satisfaction with pricing, quantity and delivery of products,

maintaining a 97% to 100% daily fill rate.

Work in cooperation with management teams to resolve problems impacting efficiency and productivity of the organization.

Vendor and customer communication, coordinate logistics and inventory levels for 3 warehouses. A/R responsibilities.

Purchase and reconcile perishable special items.

Support key account management team with complete service, support, and administration.

Office Depot – Business Solutions Division Fremont, CA Dec.1997 – Dec. 2008

Senior Project Coordinator 2000 – 2008

Buyers Assistant 1999 – 2000

Account Executive 1997 – 1999

Senior Project Coordinator 2000 – 2008

Researched, obtained and entered quotes, placed orders, and expedited delivery of products and services, ensuring 100% customer satisfaction.

Maintained contact with vendors regarding purchasing lead times, status, shipping/delivery issues, and discrepancies, resulting in a 40% increase of on time delivery.

Provided input or direct coordination on project planning, work estimates, resourcing, and coordination with internal/external teams, achieving top producing region for over 5 years.

Interfaced with other departments to resolve problems with orders.

Generated key reports to support business goals and objectives for upper management review.

Successfully processed & managed purchase orders throughout the United States and Canada from initiation to installation.

Maintained excellent business relationships, implemented research and special pricing to obtain new revenue and benefit internal and external customers, resulting in a 30% increase in profit.

Michelle M. Torres

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Buyers Assistant 1999 – 2000

Purchased, processed and acknowledged orders for major furniture sales projects in all of Northern California Branches.

Managed department files for current and archiving prior year’s files.

Account Executive 1997 – 1999

Customer Service support to several Regional Sales Representatives with servicing and maintaining major and national accounts, achieved an increase of 28% in sales.

EDUCATION

Certificate of Completion Accounting Principles, New Haven Adult School, Union City, CA

Certificate of Completion Purchasing Principles, Ed to Go, Ohlone Community College, Fremont, CA

Certificate of Completion Microsoft Excel, Comp USA, Pleasanton, CA

High School Diploma, Waipahu High School Waipahu, HI

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