Multi-lingual and versatile professional
Resume:
VIKTOR IKONNIKOV
Weatogue CT *****
PROFILE
Multi-lingual and versatile professional with a broad background in Business and Information Technology Industries. Experience includes laser & fiber optic, manufacturing, retail store management, replacement window and silk screen equipment manufacturing. An experienced supervisor, manager, individual contributor and team member. A very logical, organized, leader and skilled worker know for getting results. A fast learner and acknowledge problem solver. Highly proficient in MS Office, Visual Basic, SQL, HTML and Crystal Report.
EXPERIENCE
TRUMPF Inc. Farmington, CT 2007-2008
The TRUMPF Group is one of the world's leading companies in manufacturing technology
Laser Technician, TruCoax CO2 Laser Department
Duties/Responsibilities:
Responsible for optical set-up, alignment and calibration. Performs laser alignments and calibrations. Trouble shoots systems during production and testing. Provides support to Applications, Development and Service groups. Responsible the development/writing of work instructions.
PRECISION CAMERA, Enfield CT 2005-2007
Precision Camera is the World's Largest Camera Repair Facility
Technician, Camcorders Department
Responsible for performing servicing/troubleshooting, calibration and test of JVC, SONY, CANON camcorders. Provided training to regular and new employees. Assisted the technicians with the installation and tested software and computer equipment prior to 'go live'. Performed upgrades on existing computer systems Responsible the development/writing of employee manuals/ work instructions.
ACTION WINDOWS, Newington, CT 1998 – 2006
Manufacturer and marketer of replacement windows, siding and sunrooms
Manager, Telemarketing Department, (1999 – 2006)
Provide superior customer expertise to meet facility and sales objectives. Manage customer accounts and make strategic decisions regarding those accounts. Provide follow up, resolve problems and issues related to customer needs on product. Coordinate with other departments to handle customer requirements.
Direct a staff of up to 25 telemarketers who secured appointments for field sales staff in an outbound calling center. Recruit, select, train, manage and motivate staff. Utilize a variety of training and incentive programs to improve results. Increased sales 30% in first year.
Programmer/Analyst, (1998 – 1999)
Designed, developed, installed and administered a 25-station LAN call center with Predictive (Version 6.1) Dialer software. Worked with SNET technicians. Utilized Visual Basic. Developed reports in Crystal Report.
COHERENT, Bloomfield, CT 2002 – 2005
Global manufacturer of laser equipment
Assembler/Technician
Assembled CO2 lasers, performed alignments, tested completed units.
Completed introductory laser lounge over 4 month period through Goodwin College
Wrote working procedures for vacuum bake and leak checks on all lasers using Alcatel equipment.
Performed inspections of in-coming parts prior to assembly.
Reduced leaks from 25% to 5% by performing 100% inspections on in-coming parts. Wrote new inspection procedures to resolve this problem.
Did hand lapping and took measurements on inductors, housings, wave guides, and other laser parts to strict
tolerances. Responsible for custom soldering of water coolant feed tubes and brackets inside lasers.
Cleaned and assembled all necessary components using different solvents and ultrasonic to complete laser
build. Accountable for reducing moisture, vacuum pumping, leak checks, and analyzing data from mass spectrometer. Kept records and provided all plotted data to engineers for troubleshooting & problem solving.
WALGREENS, West Hartford, CT 2000 – 2002
Pharmacy & drugstore
Exclusive Assistant Manager
All managed a staff of approximately 20 associates. Areas of responsibility included scheduling,
daily sales performance, inventory control, merchandising and personnel management.
Featured in company magazine company. Managed West Hartford and Rocky Hill stores in the absence of the store managers.
JDS UNIPHASE, Bloomfield, CT 1999 – 2001
Fiber optic manufacturer
Technician / Help Desk Technician
Performed a variety of functions for the largest fiber optics supplier in the world. Initially assigned to production tasks. Due to technical knowledge, asked to serve in a Technical Support/Help Desk function. Along with two other individuals, developed a cohesive “solution team” which quickly analyzed and resolved technical questions and issues. Provided detail support on MS Office (Word, Excel, and Access). User community was 300, including а large contingent of engineers.
WALDENBOOKS, Manchester, CT 1998– 1999
Book Retailer
Assistant Manager
Directed the efforts of up to 10 Sales Associates in this nationally known book superstore.
Areas of responsibility included scheduling, daily sales performance, inventory control,
merchandising and personnel management.
SYSTEMATIC AUTOMATION INK, Bloomfield, CT 1995– 1998
Manufacturer of silk printing equipment
Inventory Clerk, (1997 – 1998)
Assembler, (1995 – 1997)
EDUCATION
CAPITAL COMMUNITY TECHNICAL COLLEGE, Hartford, CT
2002, Coursework in Information Technology: Visual Basic 5.0; HTML & SQL
GPA: 3.85/4.00
COMMERCIAL MANAGEMENT INSTITUTE, Cherkassy, Ukraine
Completed Diploma in Commercial Management – Program is the near equivalent of a B.S., Business Management degree.
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