Customer Service Quality Assurance

STEPHANIE OWENS

P.O. Box **** Orangeburg, S.C. **116

StephanieOwens23@ yahoo.com Mobile : 803-***-****

CUSTOMER SERVICE SUPPORT PROFESSIONAL

People-focused, productive professional with successful experience in hospitality support industry,

customer service, and operations and personnel management

summary of qualifications

More than 2 years experience in hospitality field

Demonstrated administrative and clerical support expertise with responsibility for guests

Possess exceptional interpersonal communication abilities evidenced in high rate of customer satisfaction

Proven project management, organizational and time management skills

Computer skills, MS Word, Excel, Powerpoint and Outlook, IE8, Firefox

Work experience

Oasis marketing solutions, Pearland, tx mar 2012 - current

Customer service rep - (remote)

Political Survey Programs

Lead Generation and Appointment Setting

Business to Business Sales

Customer Service

Surveys

husquvarna, Orangeburg, sc jan 2008 – jul 2008

mail production

Responsible for shipping and receiving merchandise

Preparation of shipping label

Q&A and inspection of outgoing customer merchandise

Troubleshoot mishandled mailings

comfort inn and suites, Orangeburg, sc nov 2006 – jan 2008

housekeeping supervisor

Development of daily, weekly and monthly schedules for 50 housekeepers

Ensured all team members follow hotel policies and procedures

Handle all responsibilities in the absence of Housekeeping Manager

Quality Assurance inspection of hotel suites

Communication, reports and details of hotel management

Solved guest problems to exceed customer expectations

education

Univ. of south carolina, allendale, sc jan 2012

Early Childhood Education – Online classes

allendale-fairfax high school, graduated May 2002

Contact this candidate