Manager Customer Service

CHARLES HOOTER

USA: P.O. Box **** ******.*@*****.*** Afghanistan: Fluor FGG Carpentry

San Dimas, California 91773 APO AE 09356

+1-909-***-**** +93-079-***-****

FACILITIES OPERATIONS & MAINTENANCE MANAGER

20+ Years of Combined Experience Health & Safety Emphasis Trusted Problem Solver

Project Management Logistics Crisis Management Staff & Crew Supervision Project Needs Analysis

Sourcing Resource Utilization Bidding Procedures Legal & Administrative Compliance

Quality Assurance & Control Reporting Record Keeping LOGCAP III & LOGAP IV

Conscientious, steady, reliable leader with broad-based experience 7 years in facilities operations, maintenance, and staff supervision (currently managing a carpentry/maintenance department on a US military base in an active war zone), 10 years as a private contractor and handyman, and 4 years as a laborer. Have supervised 5 to 18 direct reports lead by example and set expectations for top-tier performance. Consistently accomplish precisely what the “customer” wants within deadlines and with the highest quality. US citizen.

VALUE ADDED

Recognized as having high levels of logistics, operations, and maintenance creativity.

Thrive in an environment where intuitive thinking skills can be used…

…yet excel with a data-driven approach to problem solving.

A “stickler” for quality systems and orderly procedures.

Factual, accurate, and down-to-earth.

TECHNOLOGIES

MS Office Suite Google Internet research Adobe Acrobat Maximo

GSA’s NSN procurement website FSS materials procurement software/website

RELEVANT EXPERIENCE & ACCOMPLISHMENTS

UTILITIES & CARPENTRY LEAD 1/2009 – Present

KBR and Fluor FGG Camp Eggers, Kabul, Afghanistan

Hired as carpenter. Selected by foreman to supervise 16 Afghan laborers on 12-hour shifts/7 days a week on a military base serving 2,000+ international personnel in an active war zone. Execute work orders (roughly $200K/month) and ensure QA/QC, OSHA, and DOD compliance. Write operations and situation reports.

• Successfully led completion of a dining facility remodel, 2 large housing facility repairs after bomb attack, and scheduled preventative maintenance inspections on 170+ structures during the busy Ramadan period. Maintained QA/QC compliance, deadlines, and scheduling integrity throughout.

• Selected out of 350 employees for Excellence in Quality Award.

• Earned Outstanding Service Certificate for “outstanding performance, selfless service, and valiant accomplishment” during Operation Enduring Freedom.

• Awarded Coin of Appreciation for “dedication and quick response.”

• Completed Tier 2 Ethics training program.

• Performed 12-hour shifts on consecutive days (excluding two 14-day R&R holidays) since hiring.

Also recruited to turnaround a disorganized, poor-performing carpentry department at a satellite military base. Led a 5-man crew in project maintenance/technical inspections, and materials inventory and procurement. Communicate modern construction, safety, assessment, and design concepts in Dari language.

CHARLES HOOTER

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• Brought department into administrative compliance within 2 weeks. Ensured 100% compliance to employee attendance policy by enforcing correctional and reward policies.

• Maintained a DCMA and QA/QC compliance record-keeping system. Boosted completed work orders

by 30%.

• Enhanced employee accountability by creating a team chain of command.

• Clarified skill-based promotion requirements personalized for each employee.

• Spearheaded and taught workplace behavior and promotion requirements classes for Afghan workers.

“(Charlie) has been an invaluable asset not only to me as a program manager but to the entire command. His willingness to accomplish any task and his ‘Can Do’ attitude has simply been ‘contagious.’ I find (him) to be equally adaptable, reliable, and completely dependable in this austere environment meeting

nearly impossible deadlines each and every time. Mr. Hooter has a winning attitude

that embraces all challenges and encourages collaboration.”

Dennis Arinello, DOD Communications Program Manager

LEAD FACILITIES TECHNICIAN / ASSISTANT TO DIRECTOR 2005 – 2009

Glenkirk Church Glendora, California, USA

Led team of up to 5 laborers in maintenance and repair for a 17-acre property comprised of 5 main structures (average 12,000 ft2 each). Included logistics and facilities project management for functions of up to 800 people. Included room set-ups/break-downs, skilled carpentry, and emergency situations.

• Played a key role in optimizing facilities utilization, ensuring on-time room set-up for classes, and enhancing interdepartmental communication. Pinpointed stakeholder needs by interviewing church leadership and administration, youth groups, and ministries.

• Drafted a facilities schedule that met all needs and concerns.

• Managed a facilities and event crisis resulting in smooth operation of a Vacation Bible School for 1,000 participants. Met last-minute need for water and electrical supply. Met all required standards.

• Selected as liaison between Facilities Department and East San Gabriel Valley Homeless Shelter Coalition. Ensured successful accommodation of up to 200 homeless individuals and families per night.

• Received Communication Key Award for January and February 2008.

• Trained as a Community Emergency Response Team member. Earned Red Cross certification in 3 areas of shelter services disaster area management, client registration, and volunteer management.

“Charles’ strongest assets are attention to detail and his polite, good-natured attitude. No job was too small

for his full attention and the entire congregation and staff appreciated his willingness to

get the job done. …any company would benefit from his employ.”

Bonni Carr, Glenkirk Church Business Administrator

GENERAL CONTRACTOR / HANDYMAN 2001 – 2005

Self-Employed Jesup, Georgia, USA

Operated this small business providing minor repairs up to $1,000 and major remodels up to $105K. Led

team of 3 to 5 carpenters and laborers. Accountable for all business development, project management

and execution, quality control and assurance, subcontractor management, legal compliance and

contract performance.

CHARLES HOOTER

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LUMBER & BUILDING MATERIALS ASSOCIATE 2004

Home Depot Brunswick, Georgia, USA

Hired as part-timer in plumbing, kitchen, and bath department. Offered full-time position in lumber and building materials department and subsequently earned 5 customer service merit awards.

PROPERTY MAINTENANCE SUPERVISOR 1998 – 2001

C&M Mortgage and Realty Jesup, Georgia, USA

Hired based on referral to perform hotel to apartment remodel/conversion. Saved 90% of HVAC upgrade costs through rebate and recycling initiatives. Charged with additional responsibilities supervised property maintenance and assessed speculation purchases.

CARPENTER / GENERAL LABORER 1996 – 1998

Wardell Builders Solana Beach, California, USA

Advanced to Apprentice Carpenter after one year as laborer. Oversaw finish subcontractors for a $14M project ensured quality and contract compliance for carpentry, painting, flooring, lighting, HVAC and AV/IT.

Prior experience includes advertising, merchandising, and sales management for an active

sports magazine, retail sales and management in active sports, entrepreneurship in

active sportswear, and front-line and management training in hospitality.

EDUCATION

San Diego State University

Journalism/Public Relations

(18 undergraduate units)

Other areas of study included:

Sociology

Psychology

Business

Communications

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