Customer Service Sales

Kristin Members

**** ********** ***, ***********, **** 43081

740-***-**** **************@*****.***

Motivating and professional TL Supervisor/Collection Specialist with over three years’ experience which includes: effective communication and problem solving skills, resolution of customer inquires, attention to detail and meeting deadlines. Professional experiences and proficiencies include:

Proven Outstanding Customer Service Lead by Example

Known for Strong Work Ethic and Dependability Impressive Positive Attitude

PROFESSIONAL EXPERIENCES

Apelles LLC Team Lead Supervisor

Westerville, OHIO 2009-August 2011

• Review time sheets, system time, and schedules

• Plan and run contest for month end push

• Daily revenue tracking and updates for assigned specialists

• Goal setting/training sessions with assigned specialists

• Participate in call calibration sessions

• Side by side coaching/training with assigned specialists

• Conduct over the phone interviews

• Assist with new hire training

• Achieve/exceed monthly revenue goal

• Submit settlement requests to be approved by clients

• Handle escalated calls

• Assisting specialists with specific account/system related questions

• Coordinating Live Vox, FCMC, MCMC, Dispute reports, Capital One call log

• Handle customer disputes/complaints

• Back up for processing daily payments in FACS, ORCC reports, and MoneyGram

Journeys (Genesco) Co-Manager

Columbus, OHIO 2008 - 2009

• Exceed daily sales goals by 35%

• Meet and exceed all up sale goals daily

• Skilled in Genesco and UPS software

• Accountable for stores: visual appearance, inventory, organizing stock room

• Answer customer inquires

• Exceptional sales techniques

• In charge for daily opening and closing duties: Mark-ups/downs, transfer-ins/outs

• Prepare and balance registers, bank deposits and change requests

Mandarin Salon and Day Spa Head Salon Coordinator 2008

Lewis Center, OHIO

• Proficient in Spaware Program Software

• Made sure visual appearance of salon met customer needs

• Scheduled and confirmed appointments for all salon employees

• Rescheduled customer appointments due to cancellations, employee illness and severe weather conditions

• Balanced and cashed out register, copied files onto back-up CD

• Knowledge of each service and time allotted to prevent double booking

• Responsible for opening and closing salon

Exel Corporate Office Receptionist/Facilities Assistant 2007

Westerville, OHIO

• Answer inbound calls in support of customer needs

• Direct phone calls using a Cisco Multi-line phone system

• Greet and direct internal and external employees and customers

• Responsible for entering accurate information in Excel to spreadsheet to track visitors security badges and equipment

• Proficient in DHL EasyShip

• Responsible for preparation of outgoing and delivery of incoming U.S. Mail, DHL, UPS and FedEx

• Successful performance in a wide variety of assignments

• Proficient in office organization and time management

Europa International Salon and Spa/Receptionist 2005 – 2007

Columbus, OHIO

• Proficient in Elite Management Program Software

• Scheduled and confirmed appointments for all salon employees

• Rescheduled customer appointments due to cancellations, employee illness and severe weather conditions

• Knowledge of each service and time allotted to prevent double booking

• Responsible for opening and closing salon

• Balanced and cashed out register, copied files onto back-up CD

• Responsible for marketing and advertising with local newspapers

EDUCATION

Olentangy High School Graduate

Web-based Training in HICFA form completion

COMPUTER PROFICIENCIES

Microsoft Word, Excel, Access, Power Point, Outlook, and Internet

OFFICE EQUIPMENT PROFICIENCIES

Computer, Printer, Copier, Scanner, Multi-line Phone, Fax, Jump Drive

PROFESSIONAL REFERENCES

Available upon request

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