Customer Service Quality

Cassandra N. Love

**** ******* ** *****: 731-***-****

Milan, TN 38358 Alt: 731-***-****

****.*********@*****.***

OBJECTIVE

To secure a management position where I can exhibit my ability to be versatile, consistent, and detail oriented. My career experience has offered a chance for progressive growth and I am willing to consider relocation for an opportunity to contribute my assets as an honest and dependable person who is able to work well under pressure, able to multi-task, and handle large work loads.

EMPLOYMENT

Kongsberg Automotive, Milan, TN April 1999 – Present

Team Leader-1yr

Trained and qualified to supervise employees.

Prepare for daily meetings to update associates to prior days’ performance, issues of safety, quality, process improvements, and provide opportunities for feedback.

Responsible to ensure proper training of employees and the execution of precise organizational tasks.

Monitor production line for accurate and timely product flow and report hourly production count.

Inspect product parts to evaluate for expected company quality levels.

Process Quality Auditor-9yrs

Random audits to evaluate process performance for defects, improvements, and quality; identify any found issues for immediate correction.

Verify assigned product parts and all appropriate labels were exact match to guarantee the highest quality and defect-free products to consumers.

Production Operator- 2yrs

Worked as a team associate on a 5 person production line.

Accountable to assemble assigned piece as part of specific product while meeting given daily quotas.

EDUCATION

BETHEL UNIVERSITY, Jackson, TN August 2011

B.S. Business Management GPA: 3.5

SUMMARY OF QUALIFICATIONS

Proficient in Computer, Office Support, and Software Skills:

SAP (Data Entry Software), 10 Key entry

Microsoft Office (Word, Excel, Power Point), Faxing, Coping

Knowledge of Poly and ISO parameter settings and company payroll system

Committed and dedicated to meeting assigned challenges.

Actively sought seasonal employment in addition to fulltime workload to expand Customer Service experience.

Contact this candidate