Customer Service Management

Objective

Energetic, results-oriented team-player eager to bring my strong administrative skills to a growing company who needs top-level support. Supply Inventory Supervisory with 9 years experience in the U.S. Army. Demonstrated ability to provide exceptional support and service.

Skills Summary

Administrative Support

Meet deadlines

Schedule Management

Type 75 WPM Inventory System

Customer Service

Microsoft Office skills

Spreadsheet development

Filing and data archiving

Knowledgeable in Adobe Acrobat

Core Accomplishments

TRAINING

Responsible for training all soldiers to ensure quality of inventory and record keeping procedures.

DATA ORGANIZATION

Improved office organization by compiling quarterly budget reports, financial spreadsheets, inventory charts and data reports using advanced Microsoft Excel functions

COMPUTER PROFICIENCY

Created PowerPoint presentations that were successfully used for company development and inventory management.

MULTITASKING

Demonstrated proficiencies in telephone, and email within a high-voume environment.

FILE MANAGEMENT

Prepared monthly reports for records, closed terminated records and insured that all documentation had been received and filed.

ADMINISTRATION

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents.

REPORTING

Maintained status reports to provide Chain of Command with updated information.

MILITARY SERVICE

Received Honorable Discharge.

Received three Good Conduct Medals.

Granted a Secret Security Clearance.

Received the Army Achievment Medal.

Was awarded the Iraqi Campaign Medal and the Global War on Terrorism Expeditionary Medal.

Professional Experience

US ARMY – COMPANY SUPPLY AND INVENTORY SUPERVISOR

Planned and executed all logistical aspects of new organization.

Systematically increased office organization by developing more efficient filing/documenting system.

Created databases and spreadsheets to improve inventory management and reporting accuracy.

Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.

Created companys first manual for tracking of all off and on site cell phones, computers, copy/fax machines and other equipment.

Liaised with vendors to order and maintain inventory of office supplies.

Supervised in all areas of administrative work including data entry, receptionist duties and file organization.

Oversaw inventory and supply orders, shipping and receiving operations.

Employment History

UNITED STATES ARMY – SUPPLY INVENTORY/ADMINISTRATION

Supervisory, 2002 to 2011

Education

UNIVERSITY OF PHOENIX – PHOENIX AZ

Associate of Arts in Health Care Administration, 2011 to Present

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