Customer Service Sales
Resume:
Leon L Smith
Dallas, TX. 75237
Attention: Human Resources
Dear Ladies and Gentlemen:
I enclose my resume, providing you with information about my employment history, process improvements and cost savings. Utilizing Lean values to improve production, processing and overall delivery of above average service to the customer.
Thank you for your time and hope to hear from you soon.
Sincerely
Leon L. Smith
Enclosure
5959 Watership Lane Apt 918
Dallas, Tx. 75237
Phone • 972-***-****
E-mail•**********@***.***
Leon L Smith
Objective
To be considered for open position.
Process Improvements:
Olympus Flag & Banner:
Implemented cross training between Shipping and Receiving team, which led to quicker turnaround and processing of orders, as well as receipt and put away of materials
Genco ATC
Cost Savings and greater thruput by eliminating one of two Team Lead positions on second shift, and implementing 5S process statations. Cost savings was an immediate savings of over $40,000 for the year, while removing 160 hours a month of indirect labor. The process improvement implemented (5S workstations) allowed teammates more time to process by eliminating over 3.5hours per teammate in gathering materials. Material handlers were assigned specific “before” and “after” shift responsibilities, which were key to accomplishing this.
UTI Worldwide Logistics
Implemented process improvement model for first and second shift. This increased production 55%, decreasing lost cartons 98% and flow to outbound decreased 8 hours (from 24hours to 16). Overall, increasing outbound ready freight by 75%, improving RDC standing from 19 to 11 in 3 months.
Work Experience
4/2011-1/2012 UTi Worldwide Dallas, TX
Operations Supervisor
Monitor WIP and assign duties for 14 associates over two departments. Manage reports, daily labor and productivity using WM System, monitoring workflow and adjusting labor according to workflow. Hazmat Certified and schedule appropriate training for department associates.
12/2008-2/2011 GENCO Pharmaceuticals Milwaukee, WI
Operations Supervisor
Assign duties for processing of Pharmaceuticals to be destroyed. Responsible for coaching, training and corrective actions of 52 teammates, as well as attendance and vacation requests using ADP Etime payroll system. Implemented 5S workstation design, allowing a 30% increase in processing. Daily meeting to go over the days plan and goals for the week. Inform teammates of daily progress, weekly goals, monitor thru put. Create reports and other documents using MS Office 2007 and also proficient with MS Office 2010, WM system, as well as RF units.
1/2007-12/2008 Granite Microsystems Mequon, WI
Shipping Supervisor
Prepare shipping/packaging duties for team, provide internal customer service to sales team, resolve shipping matters and address via-email. Create documents and initiate different methods to better serve department such as weekly cycle counting which increases productivity and better serves the customer while increasing on time delivery efficiency percentage. Proficient with Windows XP, Excel, UPS.
5/2006 – 1/2007 Nestle Waters Company Sussex, WI
Loading/Order Selector
Load and unload trucks, prepare orders according to manifest submitted. Using forklifts and pallet jacks to prepare orders. Knowledge of MS Excel, Word and Outlook.
5959 Watership Lane Apt 918
Dallas, TX 75237
Phone • 972-***-****
E-mail•**********@***.***
Leon L Smith
Work Experience
5/2005 – 2/2006 SPI Lighting Group Mequon, WI
Shipping Lead
Shipping, Receiving, UPS World Ship, customer service, data entry, inventory control and Packaging work orders. Customer Service along with assisting sales representatives with sales requests and familiar with Windows and MS Office Suite.
2/1997 – 3/2005 Olympus Flag and Banner Milwaukee, WI
Warehouse Lead person
Shipping, Receiving, UPS World Ship, FedEx. Power ship Inventory, Pulling, customer service, tech support, inventory control and Packaging work orders. Knowledge of Windows and MS Office Suite
1993 – 1997 Fliteway Air Products Sullivan, WI
Assembly Supervisor
Assemble commercial industrial air compressors, shipping, receiving, inventory control, and post receipts.
1990 – 1993 BMW-Security Services Milwaukee, WI
Security Officer
Secure buildings, lots, and secure stores form theft or harm. Patrol on foot and in automobiles.
Education 1983 – 1987 William H. Taft High School Chicago, IL
Diploma
• Business Education and Accounting
1988 – 1989 Professional Career Center Chicago, IL
Certificate
• Private Investigation and Security
Licenses MRA Institute of Management Waukesha, WI
Certified Material Handler Trainer
• Issued • 6-26-08
• Expire 6-26-11
MRA Institute Of Management Milwaukee, WI
• Principles Of Management Certificate
• Issued 4-28-2010
Lean/Six Sigma Yellow Belt Milwaukee, WI
• Issued 11-11-2010
Private Security and Investigation Certification Chicago, IL
Professional Career Center
• State of Illinois
References
Professional/and Personal References Furnished Upon Request
Contact this candidate