Security Customer Service

CLINT LESHAWN MARSHALL

P.O. Box ****** Houston, TX 77230

804-***-**** (C) 832-***-**** (H) *******@*****.***

EXPERIENCED TRANSPORTATION SAFETY PROFESSIONAL

ADMINISTERS/ENFORCES AIR AND INTERMODAL, TRUCKING AND RAILROAD SAFETY INITIATIVES • CONDUCTS SAFETY INSPECTIONS• INVESTIGATES ACCIDENTS

A Seasoned Transportation Safety Professional with fourteen years safety and security experience, specifically seventeen years in air, intermodal, trucking and railroad inspections/safety; Combines knowledge in federal air and railroad safety standards with strong analytical and communication skills to advance all safety initiatives and create a culture focused on safety and teamwork; Gathers/analyzes facts to conduct comprehensive safety inspections, evaluate compliance, and create corrective action plans; A diplomatic communicator to deliver safety training classes/meetings and collaborate with government officials. Emergency response coordinator

Veteran: United States Navy

CDL A (Hazmat and tanker enforcement) - Hazardous Materials • Conducts Inspections/Investigations • Adheres to Budgets

Federal Air and Railroad Safety Standards • Maintains Regulatory Compliance • Employee Training

Collaborates with Government Representatives • Federal Alcohol and Drug Control Programs • Analyzes Data, Railroad Conductor

Safety Training and Reporting • Occupational Safety Conditions • Strong Technical Expertise

PROFESSIONAL EXPERIENCE

VETERAN SERVICE REPRESENTATIVE 2007-Present

Department of Veteran Affairs: Houston, TX

Interpreted and applied federal laws to consult veterans on various programs, entitlements, and benefits available to them based on unique disabilities; maintained full government compliance by consistently researching complex laws/regulations; composed informative correspondence to veterans detailing all information to substantiate benefit claims.

Prioritized claims by analyzing disability types, numbers of issues, and Notice of Disagreement/VA Form 9 dates; recognized for reviewing over 75 claims for priority processing and adjudicating 20 claims with no delays.

Conducted investigations and gathered evidence from medical, military, and the community to support benefit determinations; reviewed/verified reports, files, and forms for accuracy.

GROUND SECURITY COORDINATOR/CUSTOMER SERVICE AGENT 2008-2010

Delta Airlines: Houston, TX (part-time)

Advanced, enforced, and corrected security initiatives to maintain compliance with federal laws/regulations including the 49 Code of Federal Regulations (CFR) 1542/CFR Part 1500 and security programs; served as the DOA’s first point of contact and communicator with the Transportations Security Agency.

Prepared and presented safety/security reports to disseminate information to city/state/federal representatives.

Surged federal transportation safety/security compliance levels by creating and reviewing security programs/activities and conducting security training sessions/programs for airport tenants and employees.

Communicated with air station managers, ground security coordinators, and government officials on safety/security activities.

Authorized security clearances to the Security Identification Display and Sterile Areas (SIDA).

Maintained safety/security documents for federal agency reviews.

OPERATION SAFETY LEADER/TRAINMASTER/CONDUCTOR 2002-2007

Norfolk Southern Railroad: Baltimore, MD

Enforced federal safety/health laws/regulations (including CFR 49) with railroad operating rules/practices, including federal alcohol and drug control programs, accident reports, rear end markers, radio communication, railroad employee qualifications, railroad employee operational testing, inspection of blue signal worker protection, and service hours for railroad employees; planned/carried out inspections and daily safety audits, prepared reports, and implemented corrective action plans.

Oversaw all train/railroad safety initiatives throughout assigned territories; reviewed federal locomotive engineer certification standards, occupational safety conditions, and employee training/qualifications.

Created and delivered engaging railroad training sessions to develop the staff; served as the primary railroad safety contact and liaison between the staff and executive management.

Reviewed and evaluated railroad technical and regulatory standards for hazardous materials.

Directed a diverse staff; developed/implemented/assessed division goals, formulated policies/procedures, and led safety meetings to continuously support a safe working environment.

Developed criteria, application instructions, policy manuals, and contracts for federal/state public transportation programs; monitored spending to ensure all expenses were consistent with approved budgets.

manage the process of matching available loads with truck and equipment capacity

SECURITY MANAGER 1996-2002

Virginia Department of Correction: Waverly, VA

Oversaw security operations within a secure government institution; coordinated/managed daily activities, prepared comprehensive management reports (including incident reports), and served as the liaison with local and federal law enforcement task force operations, including the Terrorism Task Force and law enforcement intelligence consortiums to gather intelligence.

Selected as the Corrections Expert on inmate activities within the institution; conducted database and Sentry research for dissemination across task forces/various law enforcement agencies and assisted with criminal investigations.

Supervised a staff of 125; provided training/mentoring/direction, conducted performance evaluations, recommended promotions/disciplinary actions, and monitored behavior to ensure a safe collaborative environment for inmates, employees, and visitors.

Maintained safety and security throughout the institution; conducted inmate counts.

Compiled and communicated information to all law enforcement and institutional policies.

EDUCATION

MASTER OF BUSINESS ADMINISTRATION

University of Phoenix: Katy, TX

GPA: 3.8

2012

BACHELOR DEGREE: CRIMINAL JUSTICE

Bluefield College: Bluefield, VA

GPA: 3.0

2003

ASSOCIATE DEGREE: Criminal Justice

Central Texas College: Killeen, TX

GPA: 3.1

MILITARY HONORS AND ACHIEVEMENTS

United States Navy: Honorable Discharge

United State Navy Achievement Medal

United State Armed Forces Expeditionary Medal

ADDITIONAL TRAINING AND CERTIFICATIONS

Notary Signing Agent, Commercial Drivers License: Class A, Certified Ground Security Coordinator, Certified License Chemical Dependency Counselor Intern, American Correctional Association Member, First Aid and Life Support Certified Instructor (AHA), Non-Violent Crisis Intervention Certified Instructor, Certified Criminal Justice Instructor, CDL with Hazmat and tanker enforcement.

TECHNICAL SKILLS

Microsoft Office (Word, Excel, Access, PowerPoint, and Outlook), Lotus, Internet Explorer

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