Project Manager
Resume:
HOLMAN A. GUTIERREZ
Voorhees, NJ 08043
856-***-**** (h)
856-***-**** (c)
******@*********.***
KEY SKILLS AND EXPERIENCE:
- Six Sigma and Matrix management
- Analytical and problem - solving skills
- Project Management
- Software Development
- Systems Development Life Cycle (SDLC)
- Unified Modeling Language (UML)
- Goal and Strategy Setting
- Database Warehousing and Design
- Networking & Customer Support
- Bilingual - Spanish and English
- Coaching and Mentoring
- Onshore/Offshore Development
- Cloud Environment (AWS, EC2)
- Healthcare sytems: EMR, Surescripts
SPECIALIZED / TECHNICAL SKILLS AND KNOWLEDGE:
Languages & Tools:
SQL, C#, .NET, ASP, HTML, XML, VBA, VB and VB Script, Java, J2EE, WebLogic, Tuxedo, Delano, Clarify (CRM), BRIO, Crystal Reports, WinRunner, Load Runner, Cloud Environment (AWS EC2)
Databases:
SQL Server (2K3, 2K5) (DB, DTS, SSIS, Reports, Analyzer), MySQL (3.x, 5.x), Oracle
Operating Systems Server Applications:
UNIX (Solaris/HP), and Windows (2003), IIS, Oracle e-Business Suite (11.5.9), Mobile
CAREER SUMMARY:
Grassroots Unwired IT Consultant
Philadelphia, PA
May 2012 - Present
Main Responsibilities and Achievements
- Creating proper IT infrastructure for start-up organization that meets business needs.
- Build IT teams (development, QA, DBAs, Admins, etc.).
- Currently work with .NET 4.0, web services and mobile technologies (Android, Windows mobile).
- Work with mapping software like Microsoft Map Point and Google Maps to generating plotting/mapping areas for customers and identify target areas for their field workers.
- Work with cloud technology: Amazon Cloud/Web Services (EC2).
Technical Environment: IIS, .NET, AJAX, Crystal Reports, MySQL, SQL Server, SaaS, Windows, Visual Importer (ETL, BRIO), Cloud Environment (AWS EC2).
PMC, LLC VP of INFORMATION TECHNOLOGY
Horsham, PA
June 2006 - March 2012
Key member of Executive Team that assisted and lead in strategic and operational planning for organization to achieve business goals by fostering innovation, prioritizing IT initiatives and coordinating the evaluation, deployment, and management of current and future IT systems across the organization.
Main Responsibilities and Achievements
- Managed development, maintenance and support of SaaS base EMR, custom CRM and billing (insurance claim processing and credit card billing) software that serviced customers (doctors, patients, practices, hospitals). This included on-site and off-shore teams.
- Managed systems integration, interfaces, processes between company and vendors (UPS, FedEx, Surescripts, Amerisource).
- Establish IT departmental goals, objectives, operating procedures and lines of control for current and proposed information systems.
- Ensure IT system operation adheres to applicable laws and regulations in healthcare industry.
- Direct development and execution of an enterprise-wide disaster recovery and business continuity plan.
- Identify opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing, purchasing, and in-house development.
- Develop, track, and control the information technology annual operating and capital budgets.
- Review hardware and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale.
- Assess and make recommendations on the improvement or re-engineering of the IT organization.
- Keep current with trends and issues in the IT industry, including current technologies and prices. Advise, counsel, and educate executives and management on their competitive or financial impact.
- Promote and oversee strategic relationships between internal IT resources and external entities, including government, vendors, and partner organizations.
- Supervise recruitment, development, retention, and organization of all IT staff in accordance with corporate budgetary objectives and personnel policies.
- Maintain and support data warehouse for organization.
Technical Environment: EMR, Surescripts, IIS, .NET, AJAX, Crystal Reports, MySQL, SQL Server, SaaS, Windows, Visual Importer (ETL, BRIO).
Harte-Hanks, Inc. MANAGER, SYSTEMS DEVELOPMENT
Langhorne, PA
Nov 2005 - Jun 2006
Main Responsibilities and Achievements
- Successfully manage all aspects of Systems Development Life Cycle for customer implementations.
- Responsible for managing business managers, analysts, developers, and quality assurance staff.
- Responsible for successful management and delivery of projects within set schedule and budget,
- Efficiently work under tight and aggressive deadlines; work on multiple projects at the same time.
- Manage a team of mixed skills staff through excellent communication and leadership skills.
- Serve as IT interface to business partners during project life cycle, as well as analyze business requirements and coordinate systems integration.
- Manage and provide the team with training, performance planning, and coaching and mentoring.
- Manage relevant projects and developments, and departmental processes; Manage annual budget.
- Consult with business partners to identify technical solutions and manage vendor relationship.
Technical Environment: SQL Server, SSIS, Data Analysis, and Reporting, .NET
IKON SENIOR MANAGER, INFORMATION SYSTEMS
Malvern, PA
June 2004 - Nov 2005
Main Responsibilities and Achievements
- Responsible for the development and implementation of all applications for the Field Services division, various support teams, Oracle s Field Service and CRM Module, and EFI s ADS system.
- Effectively maximize employees performance through performance planning and management, as well as provide support for personal and professional growth and development.
- Successfully analyze and resolve escalated technical problems; participate in design and technical reviews as well as products and/or service evaluations.
- Serve as IT interface to business partners during project life cycle, as well as analyze business requirements and coordinate systems integration.
- Provide the team with training and development, performance planning and management, and coaching and mentoring; facilitate project planning and close coordination with project teams.
- Manage relevant projects and developments, and departmental processes; Manage annual budget.
- Consult with business partners to identify technical solutions and manage vendor relationship.
- Efficiently work under tight and aggressive deadlines; work on multiple projects at the same time.
- Manage the team and offshore consultants through excellent communication and leadership skills.
Technical Environment: Oracle e-Business Suite (11.5.9), UNIX (HP), SQL, wireless technology, Mobile, J2EE.
Towers Perrin TECHNICAL SYSTEMS MANAGER
Voorhees, NJ
Aug. 2000 - Aug. 2003
Main Responsibilities and Achievements:
- Successfully manage the development of TPAS call center CRM Product - Clarify.
- Analyze and resolve escalated technical problems; participate in design and technical reviews as well as products and/or service evaluations.
- Serve as IT interface to business partners during project life cycle, as well as analyze business requirements and coordinate systems integration.
- Communicate and report project status to the senior management and relevant stakeholders.
- Manage various functions such as roll out process of production releases, defining and collecting business requirements and specification, and improvements on process, products and services.
- Manage and maintain staff s knowledge up-to-date and focused on performance and goal setting via training and development, performance management and planning, and succession planning.
- Consult with business partners to identify technical solutions and manage vendor relationship.
- Efficiently work under tight and aggressive deadlines and multiple projects at the same time.
- Provide support to various countries and locations, including Canada and US.
Technical Environment: Clarify, J2EE, BRIO, Oracle (8x), UNIX (Sun Solaris), PL/SQL, WebLogic (5.1).
Cendant Mortgage
SYSTEMS ANALYST / DEVELOPER (acting PROJECT MGR)
Mt. Laurel, NJ
1998 - 2000
Main Responsibilities and Achievements:
- Successfully manage multiple projects, including disaster recovery, and planning, development and roll out of new applications for Legal and Accounting departments.
- Work closely with Senior Leadership team, other management and staff to gather specifications for planning, developing and roll out of applications and reports for company usage.
- Efficiently customize and enhance reports, applications and business processes, using new software and technology, to meet business goals and market requirements.
- Successfully develop and manage applications and processes to improve quality of customer service and client/partner relationship using Six Sigma principles.
- Maintain and create new databases for company s reporting and backup needs.
Technical Environment: SQL, MS Office Development (Access, Outlook, Excel,etc.), Data Modeling, Database Design, ODBC, BRIO, VB, and VB Script, Windows, UNIX (HP).
GE Support Services, General Electric Co. SYSTEMS ANALYST (acting PROJECT MGR)
Mt. Laurel, NJ
1996 - 1998
Main Responsibilities and Achievements:
- Manage Clarify (CRM) Project through its full system development life cycle, including development of functional requirements for Clarify Software and other supported applications; Manage and assist in the development of other GESS applications in MSSQL, VB, VB Script, MS Outlook, UNIX and C++.
- Efficiently administer and support GESS databases and applications; Perform upgrades for Clarify Application, MSSQL and Windows NT.
- Manage the development and deployment of GESS s client remote access software.
- Successfully managed the training, testing, and release of software to global customers (US, Latin American, Europe) for remote access to our ordering system.
- Manage projects through full development life cycle with the use of Six Sigma principles.
Technical Environment: Clarify, MS SQL Server, MS Access, Data Modeling, Database Design, ODBC, BRIO, MS Outlook, VB, and VB Script.
EDUCATION & QUALIFICATIONS SUMMARY:
- Executive MBA, Drexel University, Philadelphia, 2005
- Leadership Training, 2005, Oxford University, United Kingdom
- Six Sigma Green Belt Certified, GE
- Bachelor of Science in Computer Science, Rowan University of New Jersey, Glassboro, 1995
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