SHEENA D. SMALLS

Address: **** ****** **. **** *, North Charleston, SC 29405

E-Mail: tbcjbp@r.postjobfree.com Mobile Phone: 843-***-****

OBJECTIVE To secure a career with a growing organization where my skills and knowledge can add value to the company’s mission; in addition to advancing professionally

EXPERIENCE

Guest Services Representative SpringHill Suites May 2009-Present

Sales Floor Supervisor Calvin Klein October 2007- May 2009

Cake Decorator Publix Supermarket May 2007-December 2010

Guest Services Representative Hampton Inn August 2004-September 2007

PROFESSIONAL ATTRIBUTES AND SKILLS

Customer Service

• Served as Concierge: providing shopping, dining and tour information of the surrounding attractions of Charleston and the Low-Country

• Conducted customers consultations pertaining to cake decorations, flavors, table presentation and set-up

• Provided excellent customer service skills and the ability to communicate orally with management, staff, and non-English speaking customers

• Responsible for communicating hotel information and procedures to guests

Customer Service Management and Leadership

• Assisted Director of Sales with rooming lists, billing and meeting room functions

• Entered and managed room reservations into hotel’s computer system, and utilized the system to perform various functions relating to room rental, payments, and ensuring all accounts were in balance

• Responsible for the development and performance of all sales activities, supervised a sales team and provided leadership towards the achievement of maximum profitability and growth in line with company’s vision and values.

Operations and Inventory Management

• Managed accounts receivable by processing revenues and crediting proper accounts

• Collected and analyzed data and prepared qualitative and quantitative daily/weekly/monthly reports regarding workload, and accomplishments in areas of responsibility

• Maintained forms and miscellaneous records which controlled and monitored inventory levels and sales

• Prepared bank deposits for credit to hotel’s operating account

Quality Assurance and Auditing

• Handled accounts payable by ensuring all expenses were documented, and invoices were valid and accurate for payment

• As an auditor, audit daily guest ledgers (i.e. accounts receivable, room charges, telephone calls) to verify and balance entries; investigate and correct discrepancies; creates daily deposit and ensure correct starting cash amount at front desk for morning shift

• Applied OSHA and safety regulations

• Maintained Publix’s SCDHEC standards

Technical and Computer Skills

• Microsoft Office: Excel, Word, Power Point, Outlook, and Access Database Management proficient

• Triversity: Merchandising and Inventory Management

• FOSSE: Hotel Management, Reservations, and Accounts

• On Q: Hotel Management, Reservations, and Accounts

Education

Winthrop University- Rock Hill, SC

Bachelors of Science Business Administration

Concentration: Entrepreneurship

Graduated August 2004

Trident Technical College - North Charleston, SC

Certificate of Business in Baking and Pastry

Graduated May 2006

References

Available upon request

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