Customer Service Representative
Resume:
Kirsten Evans
Chicago,IL. *0636
CAREER SUMMARY:
My objective is to obtain the position as a 'Clerical Assistant' within your company. I am fun, energetic and a fast learner. I also have excellent customer service skills.
PROFILE:
A reliable employee with an excellent attendance.
Able to work independently or in a team-oriented environment.
Excellent problem solver with the ability to prioritize tasks.
EDUCATION:
East-West University 09/2000-05/2001
816 South Michigan
Chicago,IL. 60610
Major: Computer Science
Hirsch Metro High School 09/1989-06/1993
7740 South Ingleside
Chicago,IL. 60619
Diploma
EMPLOYMENT:
TELEPERFORMANCE USA 05/2007-02/2010
17 West 642 Butterfield Road
Oakbrook,IL. 60123
Phone: 630-***-****
Job Title: Customer Service Representative for 2 programs
(1) Outside Source for Western Union Mortgage Services
Duties: Responsible for assisting customers with questions and concerns regarding their mortgage accounts.
Responsible for answering the phones in a professional, timely and positive manner.
Responsible for record-keeping of all clients as well as general office work (copying and faxing) and emailing various documents to customers upon their request.
(1B) Outside Source for Western Union Phone Enrollment
Duties: Responsible for inputing customers' financial information into the computer system to see if they are qualified for enrolling in the program.
(2) Outside Source for Sears Credit Card Activation
Duties: Responsible for assisting customers with credit card activation while offering debt cancellation products.
Responsible for answering the phones in a professional, timely and positive manner.
Reason For Leaving: LAID-OFF
AEROTEK TEMPORARY AGENCY 01/2006-11/2006
2311 West 22nd Street Suite 101
Oakbrook,IL. 60122
Phone: 630-***-****
Job Title: Picker/Packer for Wrigley Gum Factory
Duties: Responsible for picking and packing various gum into their selected boxes.
Responsible for ensuring that the gum are properly wrapped and ready for shipment.
Reason For Leaving: LAID-OFF
MARATHON MEDIA 11/2000-11/2004
500 North Dearborn Suite 850
Chicago,IL. 60610
Phone: 312-***-****
Job Title: Telemarketer
Duties: Research: Responsible for calling various households to inquire about their preference in 'RADIO LISTENING' as well as to which radio stations held their best interest.
Reason For Leaving: LAID-OFF
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