Customer Service Sales

STEPHANIE GRAHAM

*** ******* **. ******, ** ***** (630) 202 - 9551 *************@*****.***

OBJECTIVE:

Highly motivated, positive individual seeking a position that will fully utilize my customer service, organizational and problem solving skills in a team environment. Long term goal is to complete my degree in management and work with a company that provides opportunities for advancement.

PROFILE

Four years cash handling experience in environments that require speed and accuracy. Four years customer service experience service customers with diverse background. Also extensive sales experience. Willing to take charge in any situation and will work through all problems.

SKILLS & STRENGTHS

Enthusiastic and cooperative.

Highly organized

Detailed oriented

Management skills

Microsoft word

POS system Data Entry

10-Key

Filing – Editing

General office skills

Scheduling

Marketing & sales

Planning & budgeting

Telephone skills

Unique selling strategy

Some Quick book

Customer Service

Billing

Expert in CSG

Reliable

PROFESSIONAL EXPERIENCE

FELLOW’S STAFFING Schaumburg, IL

Comcast Customer Service Representative, October 2011 – June 2012

Duties Included:

Resolved an average of 100 inquiries per day constantly meeting performance benchmarks in all areas (speed, accuracy, volume)

Input customers’ orders and information efficiently and accurately into the payment center database.

Answered incoming calls regarding customer’s inquiries about their service. Also contact customers to respond to their inquiries and notify them of any billing adjustments.

Diplomatically resolved customer’s complaints on an As-Needed Basis.

Handled all billing issues and discrepancies by answering all customers’ questions and fixing problems.

Developed ability to work in a fast paced environment, maintained excellent customer relations and developed customer rapport.

Took in payments and accurately calculated and made daily deposits up to $10,000.

Sold and upgraded services making top sales in district and exceeding monthly target.

Set up and rescheduled appointments for technicians.

Processed equipment and changed customers’ orders.

PROFESSIONAL EXPERIENCE (CONTINUED)

BCBG MAXAZRIA Aurora, IL

Key Holder, April 2010 to October 2010

Duties Included:

Motivated and supervised up to 15 employees on a daily basis.

Delegated responsibilities to employees to meet companies’ expectations.

Interviewed, hired, trained and mentored multiple associates.

Managed all aspects of merchandising, window displays and stocking.

Handled sales tracking and reporting, as well as inventory control and payroll.

Established goals and devised daily sales forecast.

Set up seasonal store client events.

Responsible for overseeing the entire store operations.

Managed store alone for two months after upper management left.

Worked directly with vendors to verify shipment.

WOODMANS North Aurora, IL

Cashier May 2008 to January 2009

Duties Included:

Handled all cash and credit card transactions in a grocery store environment.

Kept register area clean in all situations.

On down time managed to stock and organize store in a timely matter.

Accurately managed a cash drawer in busy grocery store.

Handled customer’s inquiries.

Dealt with diverse customer population.

GUESS ACCESSORIES Aurora, IL

Sales Associate October 2007 to May 2009

Handled transactions.

Kept entire store organized.

Dealt with shipping and receiving.

Responsible for watch case also sunglass hut.

RUE 21 Aurora, IL

Sales Associate January 2007 to October 2007

Monitored supply of women’s clothing and jewelry inventory.

Retail shelf stocking.

Responsible for arranging store displays’ of feature merchandise and dressing store windows.

EDUCATION & CERTIFICATIONS

Aurora Central Catholic 2003-2007

Waubonsee Community College 2008-Still Attending

Degree in Business Management

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