Customer Service Manager

Mona N. Rogers

*** ***** ***** ******

Crystal Lake, Il 60014

Mobile: 708-***-****

e-mail: **********@*********.***

OBJECTIVE:

Manager growth as well as personal challenge.

Work Experience:

January 16-2011-Present:

International Hotel and Resorts

Super8 Hotel

540 N Milwaukee Ave

Prospect Heights IL 60070

Front Desk Agent: Checking in and out of hotel guests,

assisting in the kitchen area making coffee and keep kitchen

and lobby area clean and inviting for incoming guests, making dinner reervations at the requests of guests and making on sight reservations for walk-in when requested.

March 2009-August 2009: Amelia Island Plantation Resort

First Coast Highway (A1A)

Amelia Island, Florida 32024

Phone: 904-***-****

Front Desk Agent: Checking in and out of all resort guests, assisting in dinner

reservations, tour of Island and all other general information.

March 2006-November 2007: Carlson Travel Services

1900 E. Golf Road Suite1100

Schaumburg, IL 60173

Phone: 630-***-****

Travel Consultant: Working the VIP Desk in a call center environment, booking

all phases of domestic and International reservation, including cars, hotels,

meetings and limos. Utilizing the Worldspan Airline System.

November2004-november 2005: ManPower Temporary Services

1501 E Woodfield Road

Schaumburg IL 60173

Phone:847-***-****

Field Support Travel Consultant: Traveled to on site corporate accounts to

assist in the booking of air travel, hotels, cars, limo service and meeting

rooms for corporate

clients. Worked exclusively for American Express Corporate Travel.

Utilized both SABRE and APOLLO Airline Systems.

September 1999-July 2004: American Express Travel Services

1701 E. Golf Road

Rolling Meadows, IL 60008

Phone: 847-***-****

Field Support Staffing Consultant: Traveled to various on-site Corporate

Accounts booking all phases of both Domestic and International air, cars, hotels

and meeting rooms.

RECEIVED PERFORMANCE AWARD FOR TOP PRODUCTIVITY, CUSTOMER SERVICE AND

FLEXIBILITY.

Utilized both SABRE and APOLLO Airline Systems.

Education:

McHenry County Community College

Crystal Lake IL 60014

Adult Education Program Certificates

Word and Excel 2000

Evelyn Echols School of Travel

Chicago, IL 60601

Travel/Hotel and Meeting Planning

Received Certificates

Certified Travel Consultant (CTC)

Group Study Courses in Travel and Risk Management

Received Certificate

Professional School of Travel

SABRE airline computer system training.

Received certificate

References:

Available upon request

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