Customer Service Office

ARIANE JOY T. PEREZ

Address: Iloilo City, Philippines

Mobile No. +639*********

Email Address: **************@*****.***

OBJECTIVE:

To give secretarial support to the assigned department in areas involving correspondence, records, reports, data files, etc., and to perform job successfully, be able to perform each essential duty satisfactorily and establish and maintain effective working relationships with team/unit.

PERSONAL SKILLS and TALENTS

Excellent customer service skills and the ability to quickly establish a rapport with people and able to establish and maintain effective working relationships. Fluent spoken and written English, presentable, enthusiastic, well-organized, honest, fast learner, and hard working person. Computer proficiency (Microsoft Word, Microsoft Excel and Internet) and excellent in typing skills, also have the ability of handling correspondence.

Previous Work Experience

July 2006 – 12 June 2008 League of Municipalities of the Philippines, Iloilo Chapter 5th Flr. Provincial Capitol, Iloilo City

Office Secretary /Receptionist

Duties & Responsibilities

Office Secretary-

• Maintain files, file room, and inventory records organized and available as necessary

• Maintain Computerized Work Order System as directed

• Answer phone, take/distribute messages appropriately

• Prepare letters, labels, envelopes, documents, reports, etc.

• Assist personnel when needed at request of employee’s assigned supervisor

• File, copy, and/or deliver or mail documents

• Order office supplies to ensure proper inventory

• Assist with purchase requisitions, claim vouchers, ordering, and bids

• Ensure that all work is carried out in a safe and efficient manner

• Perform other duties as assigned/needed

• Fill in for other positions as necessary

• Maintain a positive attitude with team/unit

• Maintain good public relations

Receptionist-

• Responsible for greeting visitors and receiving telephone calls to the department and shall monitor the daily activities of the reception area.

• Provide information; operate office equipment and other routine administrative functions.

• Answer telephone calls promptly and efficiently; provide information to routine inquires or route calls to appropriate staff.

• Take messages for unavailable employees and communicate these messages to the proper personnel in a timely manner.

• Schedule appointments for department employees as required.

• Operate office equipment. Maintain appropriate supplies for office equipment.

• Perform other duties, functions, special projects, and responsibilities as assigned.

• Maintain a professional attitude in the performance of all duties.

• Keeping Information, written correspondence and business conversations in confidential manner.

Educational Background

Additional Course Practical Nursing 1year course

Year Graduated 2008

Course: Bachelor of Science in Commerce (Under Graduate)

University of San Agustin

Iloilo City, Philippines

Year Graduated 2006

Secondary: University of San Agustin

Sambag Jaro, Iloilo City, Philippines

Year Graduated 2002

Personal Data:

BIRTHDATE: October 10, 1985

PLACE of BIRTH: Iloilo City

SEX: Female

CIVIL STATUS: Single

RELIGION: Roman Catholic

WEIGHT: 150lbs

HEIGHT: 5’6”

CITIZENSHIP: Filipino

LANGUAGE SPOKEN: English, Filipino

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