Customer Service Sales

Michael Stamoulos

North Vancouver. BC .

Phone: 604-***-****

E-mail: tb26un@r.postjobfree.com

tb26un@r.postjobfree.com

Good day,

I am highly efficient, effective, results and challenge driven executive with strong business acumen and

diverse knowledge encompassing a number of critical business areas with an emphasis on sales

andmarketing. Recognized for tackling and resolving hard issues affecting business operations; patient

and methodical, task oriented; consistently exceeds expectations. Visionary and strategic thinker;

critically analyzes issues before making decisions. Works judiciously to become an expert in all

assigned projects; sets and maintains high standards. Exudes energy and confidence to excel and

deliver.

Articulate and effective presenter and negotiator; builds synergy and rapport with persons of all levels

and backgrounds. Core business expertise includes:

Business Development Strategic Planning, Change Management

Cross Matrix Operations, Client Relations & Retention, Technology Transfer Systems Integration,

Project Management,Resource Management.

I strongly believe that my experience and can - do-attitude will enable me to contribute very quickly to

your Company’s expectations. I would appreciate an opportunity to present my credentials and discuss

how they would apply to the company hiring needs.

Sincerely,

Michael Stamoulos

Page 1

1) Securitas Canada

Position: Security Officer and customer service and protection.

June 30, 2012 to present.

2) 2013 Trade Expo.ca

http://www.tradesexpo.ca/

Position: Sales manager, promoting trade shows.

February 2012 to Present.

Responsible for the planning,execution and budgeting of the Embedded Systems Trade Show and

Conference, an advanced technology event dedicated to the embedded systems industry.

Responsibilities include management of a multi-millon dollar budget, business plan, project schedule,

vendor relations, coordination of logistics, and development of new strategic initiatives including the

launching of regional vertical events.Other tasks included overseeing sales, marketing and operations

for the successful execution of the events.

Overall responsibility for the execution of two major trade events and conferences, including a

multi-million dollar budget, strategic planning, and project schedule

Event planning,marke event logistics for two major events, and vertical one-day events

Oversee marketing and sales efforts and set strategies to grow attendee base and

recruitment of exhibiting companies

Develop strategic business plan and budget for the inception of regional vertical conferences

including theme, marketing strategy, project timeline, andlogistics

Responsible for all events P&Land quarterly forecact revisions

Maintain close contact with strategic event partners

Increase the participation of international exhibiting companies and attendees through key

negotiations with overseas government organizations and union associations.

3) Global International Inc.Vancouver,Washington.USA working from Vancouver, BC

Position: Sales Business Development

February 2, 2010 to May 1, 2012.

Developing and working cooperatively with the outside sales and other members of the distribution

team to grow existing customers, creating new customers and meeting and exceeding monthly sales

quotas while increasing customer satisfaction. Responsible for overseeing all of Canada and the United

State and parts of Europe to maximize products offered to the public and private sector companies.

Primary goal is to assist in generating and sale generation of business and customer service.

New leads and opportunities.

Complete data initiatives as assigned using skills in cold calls, internet searches,directories and data

bases to identify key contacts and markets.

Organizing and entering contact information into ACT database and assist in advancing contacts

through marketing cycle and into sales cycle.

Manage email and mail out campaigns for product/solution introductions, updates, newsletters and

follow ups.

Assisting with trade shows, event organization and travel scheduling.

Assisting with promotional advertising, articles and web presence.

Page 2

4) Big Feats Management and Logistics, Vancouver, BC.

Position: Sales Accounts Manager, Trade Shows and Marketing Logistics.

Employed: 2004- 2010

Employed as sales accounts manager for 8 trade shows per year in Western Canada. Lead generator to

achieve maximum potential on various industries and markets Managing a staff of five employees.

Consistently exceeded sales quotas by 68% across the diverse industrial and manufacturing markets.

Introduced the executive account manager role, tasked with targeting clients within defined business

opportunity areas, resulting in an unprecedented 90% increase in revenue at a 68% profit margin.

Generated the highest volume of new accounts from 2007 to 2010 for Big Feats Management and

Logistics in Vancouver, BC. Thus, exceeding projected forecast of $ 1 million in sales per year since

2007.

Responsible for preparing quotations as well as negotiates on the same.

Performing tasks like closing the deal and maintain proper record of the details.

Area of expertise and industry knowledge:

# Role in product development or a new product launch.

# Handling any objections.

# Role in sales-training program to improve the performance. Leading any contract negotiations that

resulted in a positive business deal.Negotiating with vendors or suppliers for monetary profit.

5) Global Expertise Management. Vancouver, B.C.

Position: Business Developing Manager for world wide markets.

Employed from 1997- 2004.

Control the development of programs for modification of existing product and new business.

Establish and maintain rapports with key client accounts in Asia and Europe

Track the activities of competitors in the region.

According to the target maintain the share of business.

Maximize the satisfaction of customer's needs by identifying value engineering and cost reduction

initiatives.

Handled present corporate key account rapports between all KMBS channels and customer.

Accountable for RFP responses with targeted and existing key accounts.

Interacted with dealers and all the branches to develop new corporate key accounts.

Built up long term business development strategies that helped in increasing resources of dealer as well

as direct channel.

6) Greek Home Land Security and Environmental Ministry Department

Position: Emergency Planning Officer

Employed 1984-1997

I coordinated disaster assistance with other Federal, state, and local government agencies, and

determined emergency response plan/procedure adequacies, developing policies and procedures to

support national plans produced by other agencies. I used my expertise to ensure the capability to

perform work at the alternate work sites until normal operations were resumed and ensure that

continuity of essential functions were maintained during natural, technological, accidental, and terrorist

disasters.

I executed all planning, program management, and oversight for delivering a comprehensive safety

program at the organizational level.

Page3

Education:

Work Safe BC- Occupational First Aid Level 1, 2012

BST 1& 2– Certificate of Training Completion, 2012. Security Worker Licence- Obtained 2012

Security Licence 2012

Project Griffen Vancouver, organzied by the Vancouver Police Department ( 2012)

Dawson College: Montreal, Quebec, Business Diploma, 1979

British Columbia Institute of Technology,Business Administration Certificate 1982

Languages Spoken, English, French, Greek.

Skills.

# Computer, Windows XP, Microsoft, Outlook express,Maximizer and Act sofware data.

#Team Orientation ( Customer service)

# Workplace Ethics

# Ability to work independently and in a team environment

# Thinks “outside the box” to achieve results.

#Attention to Detail

#Hard-working

#Reliable, Integrity

#First Aid

# Excellent customer service skills

# Excellent communication skills including the ability to write effective reports

# Negotiation and conflict resolution skills – demonstrated diplomacy, professionalism and confidence

# Strong decision making ability – showing good judgment and confidence

# Self-motivated, able to multi-task and work well with minimal supervision in a fast-paced

environment.

#Ability to work in a team environment and collaborate effectively with others.

References upon request.

Contact this candidate