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Customer Service Administrative Assistant

Doral, Florida, 33178, United States
30,000 to 40,000
May 30, 2010

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**** ** ***** ******, **** **19

Doral, FL 33178


Objective: I wish to obtain a position within a growing Corporation, so that I may use my skills and education for the benefit of my employer.


• Assisted President, Vice President and CEO members in their daily activities and board meetings as needed.

• Created all valuable documentation needed in operating our interoffice production as well as warehouse documentation.

• Organized offices in our four most important departments (Interoffice, Design Department, Executive and Administrative).

• Prepared all necessary plans and documentation for upcoming meeting and trade shows.

• Arranged all travel Arrangements for our National and International clientele.

• Have traveled nationally and internationally and I am educated and trained to deal with many different cultures.

• Supervised fifty-five and up to one hundred-fifty employees in our slitting, sewing, and packaging departments.

• Managed five Administrative Assistants in their daily activities.

• Computer Skills consist of: (Word, Excel, Power Point, Access, Act, Magellan, Protrac, Quick Books, Protools, Logic and Goldbase).

• Handled Operating switchboard of (20) lines when I was needed.

• Created a claims department with a period of one month in order for the operations to run more smoothly and effectively.

• Selected to manage all operations for the state of Texas, including customer service, customer support, sales representation, consumer representation and all administrative functions.


English and Spanish

Education: Penn Foster College National Online Courses

Dental Assisting 2008-Present

American Senior High School Miami Lakes, FL

High School Diploma 1997

Palm Beach Community College Boca Raton, FL

Associates in Business Administration 2001

S.A.E. School of Technology North Miami Beach, FL

Associates in Engineering 2004

Charmette Modeling Academy and Agency Miami Springs, FL

Basic, Advanced Modeling, Promotional, 1992-2000

and Marketable Sales


Smiths Detection Alcoa, TN

Administrative/Receptionist/Inside Sales Coordinator March 2008 to September 2008

I obtained my position with Smiths Detection through Kelly Services, as a Temporary Contracted Employee. I began my position as an Administrative Receptionist. My duties included; operating switchboard, meeting coordination, processing payroll, office supply orders, travel organization, and general clerical work. I traveled to Mexico City, Mexico shortly after two months of employment to better understand how the company manufactures and sells their X-ray machines. I was then moved into Insides Sales as a Project Coordinator and assisted in processing quotes, maintained their database systems, and assisted Regional Sales Managers in fulfilling their orders.

Mesa Associates, Incorporated Knoxville, TN

Executive Administrative Assistant July 2006 to Present

The company is based in Knoxville, TN, this company does Civil, Structural, Mechanical, Electrical, and Robotic engineering for private organizations such as (TVA). I was the Assistant Administrator to the General Manager of the Civil Department. I was also, the Administrative Assistant to all the Engineering departments, assisting over (200) employees. My position consisted general administration which included (Word processing, creating and maintain spreadsheets, document control and analysis, specifications and graphs, and general administrative documents). All documentation was inputted by using Word, Excel, PowerPoint, and their Intranet System.) I maintained the the Manpower hours for all employees. Processed Expense Reports with their receipts as well as maintaining a weekly database. I was responsible for all Expense checks by processing them and distributing them. I organized and prepared meetings for customers, vendors and employees. Used my multilingual skills of Spanish and Portuguese to translate documents and conversations. I managed correspondence and all Health Care distribution. Maintained office supplies and general clerical throughout office.

Custom Foods Corporation Knoxville, TN

Purchaser August 2005 to November 2005

I obtained my position with Custom Foods Corporation through Snelling Personnel. This company processes and Manufactured Foods, for restaurants and private organizations. My position consisted of purchasing all necessary ingredients to process and manufacture foods using their integrated computer system. I also, created analysis spreadsheets using the Internet to find Producers nationwide in order to obtain the best produce, pricing and delivery options. I would communicate with all vendors via; phone, facsimile and outlook, to process orders while maintaining delivery schedules. Translation was also part of my criteria, verbally and administrating necessary documentation in Spanish.

Courey International (U.S.A.), Incorporated Miami, FL

Customer Service/Customer January 2004 to August 2005



I obtained my position with Courey International, through Ambience Personnel. Working with a highly integrated system called "Protrac". This system was used for entering order; obtain all Customer information as well as accounting information. Customer support was a high priority on a daily basis, to answer, obtain and manage all of the customers needs. Within a short period of time, I was given additional responsibilities. Creating documentation in order to manage administrative duties more efficiently. These documents were created by using word and excel (spreadsheets to manage accountability and customer statuses). I was later, given the responsibility of representing the state of Texas, my responsibilities included: customer service, customer support and sales representation (including all necessary administrative needs). My position also consisted of managing all national claims. Claims consisted of; creating all documentation needed for processing and maintaining customer claims, consumer support for sales representative, creating claims systems to run department more effectively and assisted in determining claim statuses and conclusions.

Xio Fashions, Incorporated Miami, FL

General Office and Industrial Manager March 1996 to January 2004

I obtained my position in Xio-Fashion, while attending High School working as a Receptionist answering a (5) line system which later became a (20) line system. The company expanded within a very short time which accumulated my work efforts, in doing so, I was promoted to an Administrative Assistant creating all necessary documentation needed for most departments as well as all clerical work. After, one year as an Administrative Assistant, I was promoted to Assistant Manager and then became Office Manager. The expansion of Xio-Fashion, gave me an opportunity to further develop my skills and education. I assisted all Executive staff in their clerical functions. I supervised our two most important departments which pertained to the processing of our materials for slitting and packaging, Travel arrangements were organized off the Internet and booked through our Act computer database. Trade-shows were coordinated by the designer and me, detailing the floor plans, specification, theme and business ventures. My computer skills are diverse: the interoffice demanded many documents such as; invoices, bill of lading, purchase orders, shop orders and all clerical documents, which I created using Word and Excel. I managed all Administrative Assistants, with their daily functions and worked right alongside the Owner/President.


References upon request

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