Customer Service Representative

DEBRA L SARLEY

*** * ********** *** - *********, PA 18018- 610-***-****- ***********@*******.***

Objective

To obtain a customer service representative position.

Qualifications

Excellent customer and client relation skills

Strong technical skills with Microsoft Office Word and Excel

Ability to type 46 words per minute

Works well under pressure with attention to detail

Leadership abilities

Professional Experience

Christmas City Photography Studio, Bethlehem, PA

Customer Service Associate, August 2007 - present

Worked as customer service representative in all areas of the photography business.

Handled customer problems.

Worked in administrative and clerical areas of business.

Created charts, graphs, reports, invoices and spreadsheets.

Assisted owner with benefits for employees.

Maintained weekly management meeting reports and forwarded to staff.

Keystone Nazareth Bank and Trust, Bethlehem, PA

Customer Service Associate, March 1999 - February 2007

Worked in Call Center/Customer Service Department.

Answered incoming calls and solved customer problems.

Sold new bank products to customers.

Managed staff as needed.

Worked in Savings and Time Deposit Department.

Worked in Electronic Banking Department.

Nazareth National Bank, Bethlehem, PA

Customer Service Representative, September 1997 - February 1999

Opened and closed all customer accounts.

Ran teller window and managed bank vault.

Maintained branch ATM machine.

Disbursed bank loans to customers.

Managed bank office as needed.

K-Mart, Bethlehem, PA

Customer Service Associate/Cashier, August 1993 - September, 1997

Supervised front service desk and cashiers.

Answered and transferred all incoming phone calls.

Processed all refunds to customers.

Handled cash drawer for checkout area and front service desk.

Meridian Bank, Allentown, PA

Customer Service Representative III, December 1974 - December 1988

Opened and closed all customer accounts.

Ran teller window as needed.

Maintained branch ATM machine.

Disbursed loans to customers.

Managed branch office as needed.

References available upon request

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