Sales Manager
Resume:
DAVID DUFAULT
***** ***** ******** 778-***-****
Abbotsford, BC, V2S 5B4 *********@*****.***
TECHNICAL SALES
QUALIFICATIONS SUMMARY
• Offering over 25 years of successful experience in an OEM HD Truck dealership parts dept.
• 6 years experience as a solution-focused and results-driven parts manager.
• Outside Sales calls with and without Outside Parts Sales.
• Have hands on experience in shipping/receiving dept. and 25+ years of parts dept counter sales.
• Competent in assessing and implementing overall operations to achieve corporate objectives.
• Commended for consistently increasing sales year after year!
• Developed and implemented a training program to increase product knowledge for inside and outside sales staff; resulted in increase sales for dealership.
• A fair minded self starter, task oriented, able to multi task and dependable individual; focused on the total customer satisfaction in a dealership atmosphere.
• Ability to work as part of a team or independently.
PERTINENT SKILLS & ACCOMPLISHMENTS
Administration
• Identified and implemented process improvements to reduce operating expenses and increase efficiency, resulting in greater sales.
• Assisted outside sales staff by going through each assigned account, dissecting purchase history and devising a business plan.
• Promoted a safe and positive workplace culture.
Financial Management
• Planned and administrated departmental operating budgets for annual growth.
• Consistently recognized by industry for achieving high sales records three times out of six years; sales were increased by 12% year over year sales increase
• Through detailed analysis of product lines increased Parts Departments margins by 1.75%.
Human Resources Training & Management
• Successfully developed, trained, and managed all customer facing parts staff, responsible for coordinating customer orders and ensuring accuracy with order requirements.
• Ensured that sales staff had the necessary tools (e.g., product knowledge and high morale) to garner customer satisfaction by maintaining an ongoing schedule of vendor or product training.
• Examined current policies to ensure their relevancy; developed new policies when necessary.
• Provided training to ensure that staff were properly trained in these policies
• Managed staff by providing supervision to enhance image and satisfaction of dealership.
DAVID DUFAULT 778-***-**** PAGE 2
Sales
• Responsible for developing business with existing and new clients.
• Strategic thinker who is able to provide a business case to support your ideas.
• Creative and innovative and present ideas on how to leverage opportunities for improvements.
• Enjoy the challenge of a fast-paced environment and remain calm in stressful situations.
• To develop a long term customer relationship, you need to take the time to gain an intimate understanding of customer needs and requirements.
• Excellent customer services skills, with the goal to exceed customers expectations.
• Commended for consistently increasing sales year after year!
• Able to defuse negative customer feedback in a positive manner.
• Awarded Diamond Club award for surpassing corporate sales increase, year over year.
EDUCATION, TRAINING & CERTIFICATIONS
• Due Diligence for Employers of BC Seminar Employers` Advisers Office, June 2012
• Continuous Improvement training, Seattle, WA, March 2011.
• Have good working knowledge with ADP and Proceed business systems. 1985 - 2012
• Train to Sell, Seattle, WA, 2011
• Parts Manager Certification, Freightliner, Surrey, BC, 2011
• Parts Manager Certification, Navigate Cert. & Dev. Program, Chicago, IL, 2008-2011
• Work Safe BC Occupation First Aid - Level 1, 2010 - 2012
• Core Reports and Procedures, Chicago, IL, 2010
• Sales Management for Parts Managers, Los Angeles, CA, 2010
• Parts Pricing and Inventory Management Training, Toronto, ON, 2010
• Negotiating for Business Success with Outside Parts Sales, Chicago, IL, 2010
• Managing your Time and Territory with Outside Parts Sales, Chicago, IL, 2009
• Work Safe BC Occupation First Aid - Level II, 2006 - 2010
• Driving Profit using Maximum Impact, Navigate, 2006
• Managing Your Dealer Price Matrix to Develop Sales, Navigate, 2006
• Outside Parts Sales, Territories, Reporting and Pay Plans, Navigate, 2006
• Unparalleled Customer Service with Outside Parts Sales, Navigate, 2006
• Targeting High Potential Customers with Outside Parts Sales, Navigate, 2006
• Work Safe BC Occupation First Aid - Level I, 2004 - 2006
• International CSP Consulting Dealer education and development, 2001
• SUPERNET parts & service Technical Training (Fleet guard/Nelson Filtration exhaust systems)
• Cummins BC – parts dept. engine training course, 1999
• Finning (Cat) – parts dept. engine training course, 1998
• ATTICA Equipment LTD. – Industrial Fork Lift Certification training program, 1997, 1999, 2001 etc.
• Grade 12, Centennial, Coquitlam, BC,
DAVID DUFAULT 778-***-**** PAGE 3
EMPLOYMENT HISTORY
Parts Manager First Truck Centre Surrey, BC 2011
Parts Manager Co-Van International Inc. Coquitlam, BC 2005-2011
Lead Hand/Inside Sales Co-Van International Inc. Coquitlam, BC 1989-2006
Inside Sales Co-Van International Inc. Coquitlam, BC 1986-1989
Shipping/Receiving Co-Van International Inc. Coquitlam, BC 1986-1986
Warehouse Co-Van International Inc. Coquitlam, BC 1985-1986
SELECTED ACHIEVEMENTS
• Achieved Diamond Club Sales Award for Growth 2010
• Achieved Diamond Club Sales Award for Growth 2009
• Achieved Diamond Club Sales Award for Growth 2007
• Increased Inside Parts Sales training program with incentive 2006 - 2011
• Developed a training program for Inside/Outside Parts Sales 2006
• Promoted to Parts Manager 2005
• Ongoing continuous improvement. To enhance dealership effectiveness’ 1985 - 2011
• Promoted to Lead Hand 1989
• Promoted from Shipping-Receiving dept to apprentice Parts Program 1986
VOLUNTEERISM & COMMUNITY INVOLVEMENT
Torch Bearer, Vancouver 2010 Olympics, Hope, BC. 2010
Volunteer, Festival of the Written Arts, Sechelt, BC. 2000-Present
Volunteer, Leader/Coordinator/Advisor, Scouts Canada, Abbotsford, BC 1993-2004
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