Customer Service/ Design

EMOREE WILLIAMS

[c] 214-***-**** [h] 972-***-****

[EDUCATION]

Bachelor of Fine Arts, Illustration, 2007

KANSAS CITY ART INSTITUTE (KCAI)

Kansas City, MO

Awards: KCAI Merit Scholarship 03’-07’, Deans List 05’-07’,

Black History Month Panel 04‘-06’, Art Study Club Scholarship 06’,

World Studio AIGA 05’, Kansas City Artist Coalition Volunteer

Xenos Society Member: Event Coordinator 03’-07’/Vice President 06’-07’

Academic Reference: Steve Mayse, Head of Illustration, KCAI, 816-***-****

[WORK HISTORY]

FREELANCE

Graphic Designer/ Illustrator, 2008- Present

Meet with clients and provide most efficient and effective design solution. Provide the following design solutions: Identity branding, Logo design, Layout, Pre-press, Color retouch/correction, Advertisement Flyers, Post Cards, Business cards. Commissioned for: Editorial Illustration, Book Illustration, Character Design, Story boarding, Mural painting/ design, Portraiture, Fine Art Paintings.

T-MOBILE USA

PDA Technician 2008-2011

Ranked in the top 5% of call center. Provided technical support by troubleshooting and solving complex PDA issues over the phone effectively and efficiently with minimal use of hold. Identified ways to improve call quality and performance, which led to increase of quality assurance scores. Complaint resolution and support Trainer for teams of 12+ trainees. Peer to peer training for quality assurance efficiency. Identify and take advantage of opportunities to sell devices and accessories, therefore increasing sales. Resolved Escalated customer complaints. Creative Director for center meetings. Lead creative team to create art and displays around center to provide and boost company spirit.

Reference: Lorie Slay, Former Supervisor, Frisco T-Mobile Inc. (closed) 214-***-****

Technical Support Representative 2007-2008

Delivered efficient technical support to solve complex handset issues

Delivered outstanding customer service. Setup, manage and updated sensitive customer information. Provided sales support and placed orders for requests and proposed alternative solutions as needed.

Managed customer calls and complaints to ensure maximum customer satisfaction while building rapport with minimal hold. Promoted to PDA Pg1 of 2Technician after a few months.

KANSAS CITY ART INSTITUTE

Personal Assistant 2003- 2007

Personal Assistant to Head Academic Advisor. Duties included: Copy, print, and distribute informational printouts for meetings. Research information needed for events and meetings. Organize and setup meetings. Accompany Academic Advisors to meetings and events and provide assistance and meeting notes. Reduce workload for all Advisors by assisting with student scheduling. Assist in and Lead Campus events. Introduce visiting Artists during campus events. When needed provided office assistant work as well: Meet and Greet visitors. Accompany visitors to varying offices. Operate phone systems by directing calls. Communicated with callers and visitors in a professional, friendly and efficient manner. File sensitive documents correctly and in a timely manner. Keep general office space organized.

Reference: Andrea Khan, Academic Advisor, KCAI, 816-***-****

Xenos Society 2003-2007

Student initiative to provide ethnic enrichment to the KCAI campus. Vice President functions included: planned and coordinated visiting artist events. Initiated contact and meetings with other students to communicate the importance of diversity enrichment. Event Coordinator functions included: Creating and distributing advertisements for cultural events. Give opening speeches for visitors. Give lectures about diversity. Perform in art events that supported education of diverse cultural backgrounds.

[SKILLS]

SOFTWARE/ TECHNICAL: Mac/PC Platform, Adobe Creative Suite CS3- CS5 (Illustrator, Photoshop, InDesign), MS Office Suite (Word, Excel, PowerPoint), Corel Draw/ Painter

ARTISTIC SKILLS: Hand Sketching, Technical Drawing, Storyboarding, Digital Texture, Character design, Typography, Product design, Clay modeling, Detail Painting, Portraiture, Fine Art Painting, Mixed Media, Marketing/ Design Research.

Personal Qualities: Friendly, Observant, Great attention to detail, Funny, Artistic, Hard-worker, Fast learner, Troubleshooter, Strong organizational skills. Eager to excel

Hobbies: Art, Mixed Media Painting/ Crafting, Animals, Veterinary Medicine, “Pit-bull” Rescue, Organizing Homes, Interior Design, Researching , Fashion, Reading, Movies.

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