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Customer Service Assistant

Maywood, CA, 90038
August 15, 2012

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Victor Lopez

Los Angeles, CA *****



Dental Assistant:

• Prepare patient, sterilize and disinfect instruments, set up instrument trays, prepare materials, and assist dentist during dental procedures.

• Expose dental diagnostic x-rays.

• Record treatment information in patient records.

• Provide postoperative instructions prescribed by dentist.

• Assist dentist in management of medical and dental emergencies.

• Take and record medical and dental histories and vital signs of patients.

• Instruct patients in oral hygiene and plaque control programs.

• Order and monitor dental supplies and equipment inventory.

• Clean and polish removable appliances.

• Make preliminary impressions for study casts and occlusal registrations for mounting study casts.

General Manager:

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

• Inventory stock and reorder when inventory drops to a specified level.

• Instruct staff on how to handle difficult and complicated sales.

• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

• Assign employees to specific duties.

• Enforce safety, health, and security rules.

• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

• Plan budgets and authorize payments and merchandise returns.


Esthetic Professionals, Dental Assistant, Tarzana, CA 2009-2010

Arco Gas Station, Cashier, Fillmore, CA 2007-2008

Six Flags Magic Mountain, Lead, Valencia, CA 2007-2008

Leiner Health Products, Quality Inspector, Santa Clarita, CA 2007-2008

David Anson, D.D.S., Dental Assistant, Beverly Hills, CA 2006-2007

Smile Care Dental, Dental Assistant, Culver City, CA 2005-2006

Gangi Studios, North Hollywood, CA 2005-2006

UCLA Venice Dental Center, Dental Assistant, Venice, CA 2005

Ralph’s, General Manager, Hollywood, CA 2000-2003

Starbucks Coffee, Barista, Century City, CA 1999-2000


Bryman College, Culver City, CA 2005

Course of Study: Dental Assistant – Diploma

Bryman College, Culver City, CA 2005

Course of Study: Coronal Polishing – Certificate

Bryman College, Culver City, CA 2005

Course of Study: X-Ray – License

Bryman College, Culver City, CA 2010

Course of Study: CPR and First Aid – License


Bilingual in English and Spanish, Word, Excel, Dentrix

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