Customer Service Assistant
Resume:
Victor Lopez
Los Angeles, CA *****
**************@*****.***
Experience:
Dental Assistant:
• Prepare patient, sterilize and disinfect instruments, set up instrument trays, prepare materials, and assist dentist during dental procedures.
• Expose dental diagnostic x-rays.
• Record treatment information in patient records.
• Provide postoperative instructions prescribed by dentist.
• Assist dentist in management of medical and dental emergencies.
• Take and record medical and dental histories and vital signs of patients.
• Instruct patients in oral hygiene and plaque control programs.
• Order and monitor dental supplies and equipment inventory.
• Clean and polish removable appliances.
• Make preliminary impressions for study casts and occlusal registrations for mounting study casts.
General Manager:
• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Inventory stock and reorder when inventory drops to a specified level.
• Instruct staff on how to handle difficult and complicated sales.
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
• Assign employees to specific duties.
• Enforce safety, health, and security rules.
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• Plan budgets and authorize payments and merchandise returns.
Employment:
Esthetic Professionals, Dental Assistant, Tarzana, CA 2009-2010
Arco Gas Station, Cashier, Fillmore, CA 2007-2008
Six Flags Magic Mountain, Lead, Valencia, CA 2007-2008
Leiner Health Products, Quality Inspector, Santa Clarita, CA 2007-2008
David Anson, D.D.S., Dental Assistant, Beverly Hills, CA 2006-2007
Smile Care Dental, Dental Assistant, Culver City, CA 2005-2006
Gangi Studios, North Hollywood, CA 2005-2006
UCLA Venice Dental Center, Dental Assistant, Venice, CA 2005
Ralph’s, General Manager, Hollywood, CA 2000-2003
Starbucks Coffee, Barista, Century City, CA 1999-2000
Education:
Bryman College, Culver City, CA 2005
Course of Study: Dental Assistant – Diploma
Bryman College, Culver City, CA 2005
Course of Study: Coronal Polishing – Certificate
Bryman College, Culver City, CA 2005
Course of Study: X-Ray – License
Bryman College, Culver City, CA 2010
Course of Study: CPR and First Aid – License
Skills:
Bilingual in English and Spanish, Word, Excel, Dentrix
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