Over ** years of experience in managing the development of technology solutions and process to align in the direction of organization strategy and vision. Lead the development and deployment of different projects and products in HealthCare, Aircraft, and Textiles. Involved in the process design, architecture definition, and system implementation to better manage projects with robust quality and deliver within time and budget constraints. Managed deployment of systems at client-sites, made presentations to current and prospective clients and participated heavily in new business development and management of that business after acquired.

Area of Excellence

• CMMI Methodology

• Crosby and ISO

• Project/Program Implementation

• Service-Oriented Architectures • Offshore-delivery management

• Web Application Development

• Systems/Application-Integration (Middleware)

• Ecommerce applications

• Re-engineering

• Enterprise Governance

• Large Scale Systems Conversions

Career Accomplishments

• Experience in HealthCare, Aircraft, and Textile industries implementing large scale information systems.

• Streamlined processes with technology solutions to significantly reduce costs and overhead, and delivered critical projects within budget and time constraints.

• Successfully developed large scale new business, managed and continued to grow that business along with successful client relationships

Professional Development

• HIAA Managed Care

• Keane Project Management

• Effective Leadership

• Birkman

Technical Skills

Languages: Cobol, RPG, Easytrieve, Ads/O, XML, SQL,

Databases: Oracle, MS SQL Server, DB2, IDMS/R, MS Access

Application Servers: WebSphere, Oracle Application server

Operating Systems: Windows 2000, UNIX (Solaris, AIX), Z06

Methodologies: CMMI, Waterfall, ISO, Crosby

Other Software: Microsoft Office Suite (Excel, Word, and Powerpoint), Project

PROFESSIONAL EXPERIENCE

Director, Client Services (Companion Data Services) 10/2006 - Present

Acting in Roles as Program Manager/Account Executive

(Manage two Managers, several Project Managers and technical staff of 20

• Key role in acquiring $60 million dollar Infrastructure/Software Development Process Account (National Encounter Program)

• Project milestones have been met and several million dollars in additional business through contract modifications has been obtained with this account; both Northrop Grumman and CMS have recognized this Program as a great success

• Responsible for contract initiation and ongoing account management associated with the implementation of Section 1011 UARS system for Novitas Medicare Services; key role in developing the contract and leading the implementation; value $6 million dollars; support recognized each year by client as outstanding

• Tenure as Account Executive/Program Manager for TrailBlazer Health Enterprises has included implementation of numerous process improvement projects for TrailBlazer Part A, and Part B Non-Base systems, resulting in tightly controlled, high accuracy processing environment

• Business development activities contributing to Medicaid market development and entry

• Successful implementation of TrailBlazer MAC Jurisdiction 4 for Part A and Part B claims and reporting processes; both on schedule and within budget

• Recent successful implementation of WPS workload migration, moving from Mutual of Omaha to TrailBlazer

• Process improvements implemented for Part A, Part B, and Section 1011 UARS support, ultimately improving quality and reducing costs of Non-Base services for TrailBlazer

• Responsible for CWF Eligibility contract management servicing six Hosts for three years; yearly proposal submission and budget management, in addition to all production support including daily processing, problem resolution, and release implementations

• Numerous process improvement projects for CWF contract, resulting in tightly controlled, high accuracy processing environment

Systems Application Manager (Blue Cross Blue Shield TN) 9/2003 – 10/2006

• Managed Government Systems, consisting of 27 Systems/ Programmer Analysts with development/maintenance duties on 100+ systems, several platforms (Multiple SQL Servers, UNIX/HP, IBM ES9000 mainframe)

• Direct Reports included four Project Managers running multiple projects, operating structurally as PMO

• Established and coordinated corporate steering committees and master project planning concepts which improved productivity

• Reduction in large mainframe IMS claims system downtime by 98% through resolution of root cause maintenance problems and implementation of technologies allowing joint batch/online access

• Managed multiple successful HIPAA transaction project implementations for both Medicare and Medicaid (all on time and within budget)

• Successful conversion of Medicare New Jersey Part A from Horizon to Riverbend both on time and under budget

• Large scaled conversion from HP 3000 to server-based ORACLE AMISYS claims processing system

• Multiple Internet project implementations involving eligibility, claims, and authorizations information access to providers

Project Manager (Gulfstream Aerospace) 6/1988 – 9/1993

• Managed 2 to 7 programmer analysts/systems analysts

• Successful implementation of Accounts Payable/Purchasing package, resulting in $350K per year in additional vendor discounts

• General maintenance and development on aircraft maintenance systems

Advisory Systems Engineer (Computer Task Group) 5/1987 – 6/1988

• Designed and coded various Accounting, Marketing, and Manufacturing sub-systems

Systems Application Manager (Salem Carpet Mills) 6/1984 - 5/1987

• Performed administrative duties and project management for 4 – 7 systems analysts/programmers

• Project Management, systems analysis/design and installation, and support for various order entry, shipping/receiving, and marketing systems

Systems Analyst (Chattem Drugs and Cosmetics) 8/1981 – 6/1984

• Completed analysis, design, coding and maintenance of systems in Accounting, Distribution, and Sales/Marketing business areas

Programmer Analyst (Hamilton County Government) 5/1976 – 7/1981

• Completed analysis, design, coding and maintenance of various Accounting/Finance Systems

Education

University of Tennessee - Master of Business Administration, 1995

Georgia Southern University - Bachelor of Business Administration, 1991

Cleveland State College - Associate of Science with Data Processing, major, 1976

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