Customer Service Human Resources

Brenda Egan

St. Croix Falls, WI

651-***-**** - **********@*****.***

I have extensive experience in the coordination, planning and support of daily operational and administrative functions in a variety of fields including human resources, international mobile communications, legal, construction, banking, healthcare and manufacturing.

I have strong communication, customer service, and administrative skills. My broad background makes me an excellent candidate.

Healthcare

2011-Current Good Samaritan Society -St. Croix Falls, WI CNA - Universal Worker

2007- 2009 Private in-home nursing services – North Branch, MN

86 year old male with Dementia

89 year old female with limited cognitive and mobility functions

1983-1985 Private in-home nursing services- Grayslake, IL

82 years old quadriplegic female with diabetes

• Motivate and assist residents with activities of daily living, such as dressing, grooming, showering and activities.

• Assist with nursing functions, including taking vitals and weights.

• Communicate with staff, residents and family members.

• Accurate documentation in resident’s charts.

• Prepared meals and assisted with medication reminders and administration.

• Provided transportation for routine and specialized medical treatments and social interactions between client and client’s family.

• Provide range of motion and mobility therapy.

• Housekeeping and cleaning Services.

Sales

2011-Current Sunflower Staffing, St. Paul, MN Product Demonstrator

2003-2005 North Branch Liquors, North Branch, MN Sales Associate

2002-2003 Marketplace Foods, St. Croix Falls, WI Sales Associate

• Customer Service and Product Sampling; actively engage and educate customers by creating brand awareness and enthusiasm, assisted with product’s location, benefits and cost savings advantages. Product display set up and breakdown.

• Inventory Control; blocking and facing to ensure organizational standard of store presentation.

• Accurately perform all register operations; ability to complete all daily register, store open/close functions and bank deposits according to store policies and procedures.

• Successfully completed all training on merchandising bulletins in order to understand product assortment and answer product questions.

Administrative/Human Resources Assistant

1999 - 2001 PRN Health Services -Appleton, WI HR/Office Manager

1997- 1999 Luther Midelfort, - Eau Claire, WI HR/Dialysis Unit Coordinator

1990 – 1997 Motorola, Inc. - Schaumburg, IL Administrative Assistant

• Developed a computerized tracking system for the organizational hiring process and reduced total number of days from hiring request to hiring of new employees and provided departmental heads of weekly hiring reports.

• Process and maintain employee related documentation, including staffing, recruitment, training and performance evaluations. Process and review employment applications to evaluate qualifications or eligibility of applicants.

• Answer inquires for personnel actions, answer questions regarding examinations, eligibility, salaries, and benefits and other pertinent information.

Brenda Egan

St. Croix Falls, WI

651-***-**** - **********@*****.***

• Maintained and arranged conferences, meetings and travel reservations, advertising of posting job, vacancies and notify eligible workers of position availability.

• Coordinate the flow of information; internally and with other organizations, including composing and distributed meeting minutes, correspondence, reports, newsletters, promotional material and other organizational information.

• Conduct research via internet and paper documentation.

• Operate office equipment such as fax machines, copiers and phone systems and use computers for spreadsheet, word processing database management and other applications

• Answer phone and greet patients and vendors.

• Admitted and registered patients to the dialysis unit.

• Checked and record patient’s vital signs such as blood pressure, weight and respiration.

• Obtained records, scheduled tests, procedures and transportation as needed.

• Maintained neat and safe work area.

• Printed and recorded monthly lab reports for nurses and doctors.

• Maintained medical inventory and office supplies logs and associated files.

• Clean and disinfect dialysis equipment.

Education

2011 Certified Nurse’s Aide Training, 120 hours (11-14-11 to 12-19-11)

CNA Professional Services L.L.P., Boyceville, WI

2009 to 2011 Business Administration Associates Degree Program In Progress

American Intercontintial University, Hoffman Estates, IL

1983 to 1985 Healthcare and Business Education

College of Lake County, Grayslake, IL

1982 Certified Nurse’s Aide

College of Lake County Vocational, Grayslake, IL

Certifications

2012 Certified Nurse’s Aide Wisconsin Nurse Aide Registry

Professional Experience and Accomplishments

• High Performance Team-Builder: Ensured integrity and accountability with cross-functional teams. Chairperson for Plant Safety Committee cross training program that consistently produced versatile and knowledgeable teams with the goal of increasing production and reducing on-site job related injuries.

• Dedicated / Professional: Committed to quality. Resourcefulness with initiative and a drive for achievement. Provide effective leadership while making consistently sound judgments under pressured conditions.

• Computer Proficiency: Highly skilled in Microsoft Office, Word and Excel. Utilize database, accounting, and spreadsheet applications, graphics and presentation packages.

References

Available upon request

Contact this candidate