***** ****** ****** ****

Apt. ***

Charlotte, NC 28277

980-***-****

tad9o8@r.postjobfree.com

Kevin K. Schiffer

Objective

Seeking employment with a safety conscious and team-oriented company, that seeks a dedicated and meticulous professional.

Experience

2008-2012 Source Technologies LLC Charlotte, NC

Quality Manager/ Project Lead

• Managed a team that was responsible for incoming inspection, final inspection, Test Engineering and Design Validation Testing

• Increased incoming inspection efficiency by 110%

• Ran a Defective Material Review Board which was responsible for dispositioning defective material and issuing Supplier Corrective Actions

• Managed and performed internal audits to ensure continuing compliance to ISO:9001-2008 and Company Procedures

• Performed Supplier Qualifications/Audits to minimize risk and gain critical insight into potential new or existing suppliers

• Provide the Company and Supplier with Process Capabilities (CPk) using samples of first time parts run

• Performed routine analysis of total COQ/COPQ, both internal and external, identified top opportunities, conducted pareto analysis, and prioritized product failures in need of prompt corrective action.

• Provided timely and robust quality corrective and preventive solutions to reduce generation of scrap and rework as well as external quality failures.

• Lead a “Zero" defect culture across the organization through training, ongoing communication and leading product/process continuous improvement projects& problem solving.

• Managed all day to day quality assurance activities focused at achieving and improving key performance measures focused at maintaining internal and external customer satisfaction.

• Established inspection levels, test methods & required statistical methods.

• Managed the calibration of all company gauges and instruments

• Managed QA inventory keeping a 98% accuracy rate

Customer Service Manager

• Writing and implementing procedures to increase the quality of service and depot repair.

• Quote and coordinate installations with service vendor and Self Service specialist.

• Identify failure and NPF trends in returned units.

• Assist with managing service spares inventory.

• Escalate issues to service vendors and follow through to resolution.

• Identify and document service call trends to identify ways to reduce call volume

• Work with IT to create a tracking method for field upgrades

• Define a method to correlate printers with printer resellers

• Work with Sales and Marketing to release standard service plans

2001-2008 Compact Power Services/DOC Services Rock Hill, SC

District Service Manager

• Managed 30+ techs to service several fortune 500 companies from Virginia to Florida

• Ran and organized day to day operations for the Mid Atlantic area

• Used Microsoft Great Plains to manage techs and their services calls

• Worked closely with customers and techs to ensure that customer needs were met

• Worked closely with Account Managers and New and Potential Customers to set up PM programs and service plans.

• Increased tech utility from 67% to 88%

• Trained techs on new equipment and installation projects throughout the country

• Help implement training course for new recruits

• On the SAFETY COMMITTEE which implemented safety policies throughout the company

• Continued providing Technical Support duties below

Technical Support / IT

• Helped field technicians in troubleshooting various machines

• Help create, maintain and grow the customer service department

• Writing quotes for customers

• Selling our nationwide service to potential new customers

• Training new employees

• Set up work stations for new and existing employees

• Assist IT in setting up profiles for new employees

• Wrote Company troubleshooting manuals

• Wrote job profiles for new and existing positions

Field Service Engineer

• Traveled to various job sites and install CNC Machines

• Service CNC Machines on a contract bases

• Contract machine maintenance and building maintenance

• Repair and rebuild CNC Machines

• Troubleshoot hydraulic, pneumatic, and electrical problems

• Order parts as needed to complete assigned jobs

• Assist Application Engineers in writing programs for various machines

• Redesign panel layouts for updated controls

1997-2001 Okuma America Charlotte, NC

Engineering Technician

• Led a team of five to build and troubleshoot machine tools for the Automotive Industry

• Worked with the Electrical Engineering Department to inform them of any design problems that were found during the troubleshooting process

• Extensive Fanuc control classes for CNC Lathes, Grinders and Machining Centers

• Installed and compared software specs for CNC Machines

• Worked in the Quality Control Department to ensure company specs are met

• Reported to customer sites to service CNC Machines

• Troubleshot pneumatic and hydraulic Controls

• Member of company’s First Response Team: responsible for any medical emergencies for a certain area.

1991- 1994 United States Navy Andrews, AFB

Aircraft Mechanic

• Repaired Turbo Prop Engines for C-130s

Education

York Technical College Rock Hill, SC

University of Maryland College Park, MD

Certification: Green Belt Six Sigma, Lead Auditor, 5S, Root Cause Analysis & GD&T

Interests

Spending quality time with my family, church and playing softball.

References and more detailed information upon request.

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