Customer Service Management

Jordan C. Weems

P.O. Box ***** u Little Rock, AR 72115 u 615-***-**** u *********@*****.***

Professional Objective

Seeking a challenging position in a well established corporation or institution that will utilize my knowledge and acquired skills in the areas of logistics, freight forwarding & brokerage, customer service & support, project management, telecommunications, IT trouble-shooting, and Call Center Management. Available for immediate employment with an acceptable firm.

Profile

A motivated hard working, technically trained professional with an understanding of various troubleshooting platforms, management and customer care applications within call center, logistics, freight forwarding & brokerage, and telecom environments. A team leader and builder with exceptional organizational and analytical experience that can work in a fast paced environment and can facilitate and manage technical and support information to customers and all levels of management and administration in a well delivered and perceptive manner.

Strengths

Articulate Analytical Detail Oriented Energetic

Motivational Leader Team Player Results Oriented Adaptable

Professional Experience

ACS/Xerox Sprint Customer Care August 2011 –

Customer Care Specialist Nashville, Tennessee

An internal billing specialist that offered sales, distribution and technical support for

mobile devices.

We-Will Logistics, Inc. (A Logistics, Freight Brokerage and Forwarding Company) April 2011 – July 2011

Principal Broker Nashville, Tennessee

Found ways to offer clients effective shipping and delivery solutions, developed a “How-to”

Guide for PCS Software Distribution and a “How-to” Guide on freight brokering that was

used by the staff. Assisted with recruiting and interviewing potential freight brokers. Daily

contact with shipping managers and logistics offices for various companies nationwide to

move loads that needed to be transported for ASAP and normal deliveries. Excellent

knowledge and understanding of the rules and regulations of the trucking industry. Created

strategies for companies that needed solutions for distributing their products.

Cardinal Health June 2009- March 2011

Retail Independent/Drop-Ship Specialist Sherwood, Arkansas

Distributed medical pharmaceuticals and medical equipment across the US, maintained

customer satisfaction for independent owned pharmacies, received special orders for same

day or emergency deliveries that had to be carried out. Also sustained high volume orders

with commercial pharmacies (Krogers, Walgreens, CVS).

Alltel Communications April 2007- August 2008

Technical Support Little Rock, Arkansas

Maintained high knowledge of corporate guidelines for customer matters, assisted in

support solutions with local, state and federal law agencies for numerous investigative

circumstances. Continued technical education of multiple wireless devices, data products

and their applications in the “ever-changing” communications environment.

Flake Wilkerson (A Market Insight Company) Feb. 2006 - March 2007

Market Researcher Little Rock, Arkansas

Gathered information for geographical studies, conducted market research for planning

strategic applications for companies such as Qwest, AT&T and Cingular.

Education

Historic Little Rock Central High School Little Rock, Arkansas

Graduate 2005

The University of Central Arkansas (Fall 2005) Conway, Arkansas

The University of Arkansas at Little Rock Little Rock, Arkansas

(Dean’s List Fall of 2006)

Northwest Arkansas Community College (Spring 2009) Bentonville, AR

Certifications

Six Sigma Certified

Professional References are available upon request

Contact this candidate