Administrative Assistant Customer Service
Resume:
RICHELLA E. ALLEN
***********@*****.***
**** ******** ********* ******* *** 220
Smyrna, GA 30080
________________________________________
Career Synopsis:
To partner with a company or institution that allows the opportunity to assist in the internal operations support and business development to help drive growth while mastering new skills in Administrative Office Management/Human Services.
Career Review:
• Administrative Assistant Professional with 15+ years experience in Clerical/Customer Service
• Associate degree in Office Systems Technology
• Friendly personality, and high level of professionalism
• Exceptionally good at organizing, planning, and facilitating
• Possess qualities of a systematic thinker, consistency, and value precision
• Ability to demonstrate PC proficiency (MS Office and email)
• Ability to use electronic software to maintain data
Career Soft Skills:
• Effective communications, and data entry skills
• Ability to work under pressure with limited supervision
• Demonstrate excellent interpersonal communication skills
• Ability to perform assigned clerical/administrative tasks readily
• Ability to be creative
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Work History:
Pitney Bowes/Aon; Winston-Salem, NC
09/07-Current Receptionist/Administrative Facilities Assistant/Mail Clerk Associate
Temporary Resources Inc.; Greensboro, NC
11/05-06/06 Administrative HR Assistant/Interview Screening Moderator
Women Who Connect in S.E.L.F., Kernersville, NC
04/06-Current Volunteer President/Support Group Facilitator
Clark & Associate Recruitment Services/Sara Lee; Winston-Salem, NC
09/00-05/01 Accounts Payable Clerk (Sara Lee)
Moore Alternative School; Winston-Salem, NC
08/89-07/96 Paraprofessional/Administrative Assistant
RICHELLA E. ALLEN
***********@*****.***
1000 Salisbury St. Apt 5A, Kernersville, NC 27284
________________________________________
Work Description:
Pitney Bowes/Aon; Winston-Salem, North Carolina
Receptionist/Administrative Facilities Assistant/Mail Clerk Associates
As an Aon Receptionist and Mail Clerk Associate for Pitney Bowes, duties performed, but not limited to:
Provide administrative support to the Facilities Manager and other team members; Answer incoming inquires, e-mails, maintenance request and work orders to the appropriate personnel, Entered complete and accurate employee demographic information into the company’s database; Serve as a liaison for the Conference Room Reservations’ Calendar and Office Services mailbox; Collect money for company fundraisers and events; Generate emails for in-office announcements; Code Accounts Payable Invoices and transfer information onto the Transmittal Form; Maintained/Organized files, logs, calendars, and directories; Sort and distribute mail according to established time frame; Handle time-sensitive material and confidential documents; Create Excel spreadsheets for appropriate data entry task ; Scan and index documents
Temporary Resources Inc.; Winston-Salem, North Carolina
Administrative HR Assistant/Interview Screening Moderator
While working as an Administrative HR Assistant and Interview Screening Moderator for Temporary Resources Staffing Company, duties performed included:
Pre-screened background criminal information; Identified potential candidates for possible clerical and professionally related positions; Scheduled candidates for evaluation testing and interview appointments; Managed interview calendar for Staffing Manager; Administered drug tests and ensured I-9 documents were completed properly; Conducted employment verifications; Performed marketing calls; Maintained and updated personal candidates files; Served as a Receptionist for the front desk; Managed the schedule for the interview room; Pre-screened applicants’ resumes for light industrial positions; Processed background screens; Responsible for hiring decisions; Interviewed applicants for open positions; Scheduled orientations and appointments for applicants; Conducted reference checks on candidates; Reviewed job orders for eligible candidates; Maintained and updated employees’ files; Completed workers permit applications for under-aged applicants
Women Who Connect in S.E.L.F.; Kernersville, North Carolina
Volunteer President/Group Facilitator
The group support women in life issues empowered them to become strong and overcome adversity, while growing in knowledge of faith, and a place where they could feel safe to share their concerns. Responsible for recruiting new group members; Organize lessons for group meetings; Facilitate group meetings; Maintain group directory and contact with group
RICHELLA E. ALLEN
***********@*****.***
1000 Salisbury St. Apt 5A, Kernersville, NC 27284
________________________________________
Clark & Associates Recruitment Service/ Sara Lee; Winston-Salem, NC
Accounts Payable Clerk
Sort and distribute mail according to established time frame; Handle time-sensitive material and confidential documents; Input accounts payable data; Opened and distributed mail
Moore Alternative School; Winston-Salem, NC
Paraprofessional/Administrative Assistant
Performed clerical functions to assist the professional staff and students, Answered incoming calls, Ordered supplies, Administered North Carolina State evaluations, Distributed mail, Received incoming calls from parents regarding qualifications for enrollment and school related information, Scheduled parent and teacher conferences, Served as liaison for copier, Filed documents, Composed written correspondence, Maintained student records for enrollment, Responsible for students compliance with NC laws
Training/Education:
Associate Applied Science - Office Systems Technology
Forsyth Technical Community College, Winston-Salem, NC
Certificate of Completion/Training- Electronic Medical Records
Forsyth Technical Community College, Winston-Salem, NC
Certificate of Completion - Career Exploration - Clerical-Word Processing Skills Training/
Job Preparation Classes
Certificate of Completion - Personal Financial Success
Certificate of Completion; Leadership Preparation Classes, sponsored by Saint Peters World Outreach Center; Winston-Salem, North Carolina
Certificate of Completion; Entrepreneurship Business Classes, sponsored by Small Business Center; Winston-Salem, North Carolina
Certificate of Completion; Financial Peace University, Dave Ramsey University; sponsored by Saint Peters World Outreach Center, Winston-Salem, North Carolina
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