Management Front Desk

Darryl Berry Jr. Home Phone: 404-***-****

**** ******* **** **** ** Cell Phone: 404-***-****

San Diego, GA 92101 Email: *********@*****.***

OBJECTIVE: Growth oriented, management position based on performance.

EXPERIENCE:

04/11-Present Management Trainee, Enterprise Holdings, Inc.

San Diego, CA

Sold protection plans and upgrades to individuals renting vehicles

Performed callbacks in order to collect outstanding balances from customers

Trained all new personnel on proper procedures as well as computer systems

Scored high on employee survey being mentioned by name several times

01/10-01/11 Housekeeping Supervisor, Loews Hotels

Miami Beach, FL

Directed timely preparation of guest rooms

Managed adverse team of twenty public area and room attendants

Coordinated multi-departmental walkthroughs to identify engineering related deficiencies

• Nominated Leader of the Month for September 2010

• Improved EOS (Employee Opinion Survey) scores by 20%

08/07-07/09 Banquet Server, Ritz Carlton

Miami Beach, FL

Organized events including weddings and celebrity auctions for 500+ guests

Served cuisine using a synchronized serving method

Delegated assignments to server

10/05-04/07 Front Desk Agent, Morgan’s Hotel Group,

Miami Beach, FL

Posted charges to room accounts

Initiated both check-in and check-out processes

Directed assignments to all available bellmen

EDUCATION:

University of Georgia Athens, GA

Hope Scholarship

08/03-05/05

Florida International University Miami, FL

Bachelors of Science in Hospitality Management

09/07-12/09

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