Customer Service Administrative Assistant

Dianna L Bross

**** ************* ****

Poland, In 47868

317-***-****-cell

***********@*****.***

Objective: Valuable employee asset, I am looking for a challenging position with a company that is consistent with my skills and abilities which are listed below.

Abilities: Good listener, team member, follow and give detailed instructions, manage time effectively, computer skills, motivator, great organizational skills.

Education: Ruth Lilly Career Center 02/1992-3/1993

Career Awards: Recognition for outstanding service performance, certificates available.

09/13/2010-Present Staff mark Staffing

I work for a company called OHL warehouse through this staffing agency, my job is picking and packing, labeling items with new labels, assembling displays and filling them as I finish assembling working assembly line, make boxes, prepare to be shipped out the door, move boxes from pallet to another and I am still ready to learn other job functions. I am now a line lead, I have eight people on my line and I check all their work they do, make sure my line stays busy and clean and I make sure they have all the supplies they need, I have to know each product we are working. I am now working in the office as a filing clerk as of 02/09/2011. I file all the documents in a filing cabinet after matching up all the documents.

5/08/08 -03/12/2010 Energeo Staffing Services

My job functions are various job functions, this company sends me to. I have worked at two different warehouse distribution centers, my job functions was assembly line and pick packing. I was working for a company called Insituform, I was Administrative Assistant, I did a lot of data entry ,answering the phones ,inputting information into a system called JD EWARDS such as processing all the work orders and charged to the correct accounts ,I have knowledge of Microsoft, Excel, and the basics of PowerPoint. I have extensive experience achieved for Insituform. I have 1.9 years’ experience with this company. In this roll I get from a system called IPROCC, review orders that come into Indy and Florida I receive them in and set up work orders in JDE and a system called SHOP TRACK, updated orders so they can be charged to the correct job, verify resin, chemical, and tube deliveries. I also take Inventory at the end of the month, identify variances, prepare variance reports and analyze the report for excess usage of materials and investigate variances according to standards. I am experienced in Lotus Notes.

03/94 to present B & W Auto Truck Repair and Welding

My husband and I own this business my job duties are inputting work orders into QuickBooks Pro

2002. I input bills into QuickBooks Pro 2002 and also input taxes in the same system. I ran

errands when necessary, answered phones and set up appointments for the mechanics typed special

letters off of Document Microsoft Works Word processor, collected money from customers and used a credit and debit machine.

Work experience:1994 to 2006 JP Morgan Chase Bank

I retrieved statements off micro fiche and computers. I was on production and I always made incentive

on a monthly basis, I also worked a lot of overtime and was very dedicated to my job. I was promoted to team lead in 2003 and my job functions are listed below.

Team lead 1/03-12/06

Organized and supervised 20 personnel.

Office equipment usage including computers, printers, fax machines, photo copiers, micro fiche, micro

fiche readers, micro film, and micro film machine. Developed new employee training programs. Developed advanced employee training programs. Solved problems in customer research department, such as correction encoding errors, located missing checks and debited and credited customer dda accounts when necessary. I had lots of customer service experience on the phone

dealing with other banks and regular customers about their accounts.

I started out as a photo clerk; my job was to make photo copies of checks at a 350cannon machine

02/1992-03/1993 National City Bank

Worked in the Remittance Processing Department.

My job was working at a opex machine matching up checks with documents, keyed in amounts on opex.

04/1983-08/1988 Rocket Touchless Carwash

MY responsibilities was washing cars, detailing them and doing check to as they left

and did the tickets cashiered and vacuuming out. I was promoted to manager

position in 1985. I managed 18 personnel full time and 7 part time. I took care of the scheduling

And done everything I was also responsible for making bank deposits.

we all worked as a team. I also handled complaints and made sure the customer was satisfied. I was very dedicated.

Personal Attributions: Work ethics and personal ethics.

I am looking for a job I can have a career opportunity in and put my heart and soul into. I love new challenges and love learning new job functions. I am very dedicated to my job and I have had perfect attendance for the last two years. I feel that my skills would be an asset to this company .I am quick learner and a people person .I have plenty of experience with the public, all I need is a chance to prove myself.

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