Sales Administrative Assistant
Resume:
Gloria Ficke
ADMINISTRATIVE ASSISTANT
Maryland Heights, MO 63043
http://www.linkedin.com/in/gloriaficke1
***********@*****.***
SKILLS
Can-Do Attitude with all internal Teams.
Uses advanced Excel techniques of VLOOKUP, Subtotals, Links, Macros, Pivot Tables to create complex report.
Creates databases by creating and linking tables and queries, and building expressions.
Produces advanced PowerPoint presentations.
Manages billing processes.
Processes checks /banking records for IT Sales.
Writes/designs communications and collateral.
Strong attention-to-detail; ethical and organized.
Handles multiple projects fast-paced environment.
Orders client software from Microsoft and Sage vendors for IT Sales Company.
Produces quality electronic HTML mailings and completes Mail Merges in MS Word.
Creates and maintains financial spreadsheets.
Manages all aspects of corporate sponsorships, trade shows, seminars, user group meetings.
Coordinates accounts payable and accounts receivable for IT sales unit.
Processes expense reports and sales tax returns.
SELECTED ACCOMPLISHMENTS
Managed new sales programs for UPS sales team and supplied tracking reports for the new Director of Sales, 37 Account Executives, and six Area Sales Managers in Business Development Department. Liaison between management team, account executives and five administrative assistants.
Took charge of accounting and operations for $200,000 revenue IT practice for Humes & Barrington, LLP and achieved 200% increase in number of events and communications by managing corporate sponsorship/seminars resulting in exposure of firm services to hundreds of business professionals, clients and community leaders.
Became the established Resource Person globally for Strategic Cost Management Practice area of PwC Consulting during post-merger of two “Big 5” firms by providing quality communications, content, and visibility to new practice areas; Produced strategic regional sales “Target-by-Tier book,” Executive Summary, New Organizational Chart, and Rules of the Road for the first strategic sales conference in the new PwC Consulting organization for the Midwest Business Unit; wrote, managed, and distributed successful Lotus Notes global technical e-newsletter, and provided logistics support for client-facing forum, internal meetings and sales conferences.
TECHNOLOGY
Microsoft Office 2010, 07, 03 | Advanced WORD | Advanced Excel | VLOOKUP | Pivot Table development | Complex Report Development | Outlook and Windows Explorer | Adobe Acrobat | Access 2003 | Database Creation and Design |Visio | Wheels | Publisher | Dreamweaver | In Design | Photoshop | HTML
EXPERIENCE
Ingersoll-Rand – Bridgeton, Missouri 11/2011 – 12/2011
Global Diversified Firm with market-leading brands
(Short-term contract until position was transferred to Davidson, NC – December 31, 2011)
Asset Management Services Administrator for Fleet Manager of 4,000 vehicles
Managed Fleet Services requests for driver profiles, fuel, maintenance, insurance, and registration requests, completed vehicle change notices for Wheels database, and processed critical billing code modifications for 4,000 vehicles of TRANE and Ingersoll Rand.
Completed training for ordering new vehicles through Wheels vendor program from Ford Motor Company.
Created training/resource binder for Ingersoll-Rand fleet department procedures.
United Parcel Services– EARTH City, Missouri 08/2010 – 9/2011
Global Industry Leader in Shipping and Logistics
(One-year contract assignment through ICON Information Consultants, Houston, TX)
Reporting Coordinator for Director of Sales – St. Louis, MO
Managed multiple projects for a large team by tracking sales and bids, creating and updating sales funnels, weekly projections, and industry segment analysis reports with advanced Excel and Access tools.
Utilized advanced Excel techniques of VLOOKUP, subtotals, links, macros and Pivot Tables for reports.
Created accountability tools for team of 6 managers and 37 account executives for the Director of Sales.
Coordinated, communicated and trained employees on data collection processes and report interpretation.
Humes & Barrington, LLP – Kirkwood, Missouri 02/2008 – 01/2010
IT Consulting Services Company of Public Accounting Firm
HB Resources Office Administrator – IT professional services.
Managed all complex client billings, accounts receivable, accounts payable, daily income and expense accounting, deposits, sales tax returns, bank reconciliations, CPE reports, and product orders representing $200,000 in annual revenue for IT sales company of the firm.
Increased number of events by 200% for user group meetings and seminars.
Researched, wrote, produced, and managed newsletters, e-communications, and PowerPoint presentations yielding improved brand image, consistent look and feel, and increased exposure to clients and community.
Arranged travel for CPE trips resulting in cost-effectiveness and satisfied partners and managers.
Centene Corporation -- St. Louis, Missouri 10/2007- 01/2008
Multiline Healthcare /Medicaid Insurance
Travel Administrator to VP of Flight Services and VP of Compensation and Benefits
Eliminated backlog of one-year’s records and trips for FlightPak.
Maintained databases for Corporate Jet /Company Car Fleet Program using FlightPak and Lease SW.
Created system to document by trip which made the process more efficient.
Managed company car fleet program including maintenance and lease agreement administration.
Lopata, Flegel & Company, LLP – St. Louis, Missouri 11/2006 - 05/2007
Public Accounting Firm
Administrative Assistant to Managing Partner
Managed electronic storage of client tax returns during busy season.
Executed two successful corporate sponsorships resulting in significant charitable donations by firm.
Created new filing system for the managing partner’s key client achieving greatly improved organization.
MPP&W, P.C. – St. Louis, Missouri 03/2003 – 08/2006
Public Accounting Firm
Marketing Coordinator (10/05 – 08/06) Promotion – Sales and communications support for owners during years of double-digit growth; report to the Director of Business Development.
Drafted, managed and produced brochures to increase exposure for new and existing service lines.
Established program of printing multi-page brochures in-house resulting in saving thousands of dollars.
Managed new logo trademark process successfully through U.S. Dept. of Patent and Trademark Office, resulting in a new trademark helping to identify the company’s new direction.
Managed trade show presence at community events for multiple trade shows resulting in increased sales.
Administrative Assistant for Business Insights Group 03/2003 – 10/2005
Consulting Services Sales Company of Public Accounting Firm
Confidential assistant to the Director of Business Insights Group.
Completed monthly billings and collections resulting in consistently meeting monthly goals.
Managed business unit accounts payable and expense reports resulting in timely and accurate payments.
Managed travel arrangements ensuring quality travel accommodations at the lowest cost.
Chemir Analytical Services – St. Louis, Missouri 03/2002 – 11/2002
Non-routine Chemical Analysis Laboratory – “2002 Technology Fast 50” Award Winner
Business Development Specialist – Temporary position helping with re-branding campaign.
Created re-branding announcement mailed to 20,000 clients.
Created complex key indicator report monthly using Access, Excel and PowerPoint.
PwC Consulting – St. Louis, Missouri 07/1998 – 11/2001
Management Consulting Services of PricewaterhouseCoopers
Profitability and Cost Management Associate – Business Development and Knowledge Management Resource
Became the respected and established global contact person for Strategic Cost and Value Management service area during the post-merger using communications, organization, solid content and reporting integrity.
Produced and coordinated sales pipeline report, Financial Cost Management Statement of Qualifications, internal event registration database for initiative leader and 22 partners in the Midwest Business Unit.
Produced strategic regional sales “target-by-tier book,” Executive Summary, new organizational chart, and Rules of the Road for the first strategic sales conference in the new PwC Consulting organization for the Midwest Business Unit.
Wrote, managed, and distributed successful Lotus Notes global technical e-newsletter resulting in recognition by hundreds of regional and global consultants and partners as a reliable source of client engagement news.
Coordinated and managed logistics and deliverables for successful Forum, Trade Shows, and Sales Conferences.
EDUCATION
BS, Business Administration, University of Missouri – St. Louis 1997
Graduated Cum Laude
Certificate in Web Design Washington University 2010
ASSOCIATIONS
International Association of Administrative Professionals
Toastmasters International
Crossroads Chapter, Chapter Secretary, 2010
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