Customer Service Medical

Jamie Xiong

Email: *****.*****@*****.***; Telephone: 303-***-****

***** ****** *****

Commerce City CO, 80022

OBJECTIVE AND PERSONAL STATEMENT

To obtain a full-time nursing position in Med/Surg as it is a long term goal to work in a critical care area.

Med/Surg and critical care are exceptionally appealing as I have always been interested in the complexity of nursing. I enjoy being busy and dealing with different types and varieties of medical conditions. In such positions, I would look forward to working with a diverse patient population, to applying and enhancing my critical assessment and time management skills within a collaborative team situation. My life experiences and clinical work result in my goals and belief that I am well suited for a position in Med/Surg or critical care nursing.

EDUCATION

Bachelor of Science, Nursing

Pursuing a Bachelor in Science in Nursing from Metro State College University, Denver CO

Associate of Science, Nursing

Front Range Community College, Westminster, CO; Cumulative GPA: 3.5

Associate in Science, Medical Assistant

Westwood College of Technology, Denver, CO; Cumulative GPA: 3.5

Start August 2012

May 2012

October 2002

Clinical Experiences

Advance Med Surg, Boulder Community Hospital at Foothills (Boulder, CO – Spring, 2012)

• Pediatric/Med-Surg/Oncology Unit

• Skills in advance evaluative and critical thinking, medication administration (PO, IV, IM, SC, PR), dressing change, documentation, developing and implementing care plans, time management, task delegation, collaboration with other health care providers

Psychiatric-Mental Health, Denver VA Medical Center (Denver, CO – Fall 2011)

• Outpatient Mental Health

• Skills in therapeutic communication, medication teaching, therapy (CBT/DBT/IPT/Group), obtaining and understanding psychosocial history, developing an individualized nursing care plan

Adult Health-Med Surg II, Select Medical (Englewood, CO – Fall 2011)

• Long-term acute care floor

• Skills in high level of evaluative and critical thinking, medication administration (PO, IV, IM, SC, PR), developing and implementing care plans, documenting, cardiac telemetry, dressing changes, assessing wounds, enema administration

Child Health, Lutheran Medical Center (Wheat Ridge, CO – Spring 2011)

• Pediatric Unit, an infant/toddler floor

• Worked throughout the whole unit with patient ages ranging from newborn to 18

• Skills in child assessment, medication administration (PO, IV, IM), time management, communication (infant/handicapped child; family), discharge teaching, documenting (computer and paper)

Childbearing, Denver Health (Denver, CO – Spring 2011)

• Pavilion 4, a postpartum, labor and delivery, level one nursery, special care nursery

• Skills in newborn and maternal assessment, documenting, teaching (breastfeeding, discharge, post partum, infant care), baby bath, newborn medication administration

Adult Health-Med Surg I, North Suburban Medical (Thornton, CO – Spring 2011)

• Med Surg. and Telemetry Unit, surgical floor

• Skills in communicating, vital signs, head to toe assessment, identification of diabetics' complications, bed baths, wound care and assessment, dressing changes, subcutaneous injections, documenting

Long-Term Care, Veteran’s Affair Long-term Nursing Home (Denver, CO – Fall 2011)

• Long-term care

• Skills in adult assessment, therapeutic communication, assist in activities of daily living, medication administration, assist in new admits and discharge

EMPLOYMENT / WORK EXPERIENCES

Consumer Directed Attendant Support Services (CDASS), Authorize Representative (June 2010 -Present)

• Supervise patient care, schedule shift, authorize payroll, interviews potential patient care tech,

train patient care tech to give client proper care, assist with activities of daily livings

Advantage Rent A Car, Airport Customer Service (Feb 2005 – Present)

• Customer service, provide quotes, sales, train new employees, answer multiple phone lines, clerical duties includes faxing, emailing and returning calls, file legal binding contracts

The Villas at Sunny Acres, Dietary Aide (March 2003 – December 2003)

• Provide quality customer service to residents, staff and family members

• Discuss dietary requirements with other health care professionals and assisting dieticians in developing menus and nutritional care plans to ensure the nutritional needs of patients are met

CERTIFICATIONS

Register Nurse License

• RN License # 1616905

CPR Certificate, American Heart Association

• BLS certification, expires 08/31/2013

National Student Nurse Association

• Member # 0720179

LANGUAGE

• Fluent in Hmong language including proficiency in medical terminology

AWARDS & HONORS

Front Range Community College

• Phi Theta Kappa, 2011

Westwood College of Technology

• Dean's List, 2002

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