Manager Customer

Yelissa M. White

**** ** *** ** ***** FL *****

E-mail: **********@*****.***

Phone 786-***-****

OBJECTIVE

To obtain a growth-oriented challenging position, where the opportunity for advancement is continuous

SKILLS

• Bilingual (Spanish/English)

• Excellent Communication Skills

• Energetic and Eager to learn

• Organized and motivated

• Positive attitude

• Excellent computer skills

• Reliable

• Trustworthy

• Responsible

EMPLOYMENT

Current Position

DirecTV Years of Employment (Ex: 04/2008-

Teleservices Representative 15001 NW 79th court, Miami Lakes Fl 33016

Duties:

• Assist customers with their wants and needs

• Making appropriate adjustments to each customers accounts

• Process payments

• Handle large accounts (Hotel, Stadiums and Multi dwelling units)

• Handle regular accounts (Bar/Restaurants, office buildings)

• Assist customer in any technical issues they might experience

• Assist the on sight tech in any technical related issues

• Process any request regarding any major events

• Diffuse any angry customer and assist customer satisfaction.

Motherhood Maternity Years of Employment (Ex: 01/2006-04/2008)

Asst. Manager 1695 West 49TH Street, Hialeah Fl 33012

Duties:

• Opening the store; unlocking the gates, making sure the store is in a presentable manner, place the right amount cash in the register so that the money is distribute evenly. Review the inventory, to make sure the stock is up to date.

• Before any customers are allow in the store, I must make the daily deposit to the bank. Make sure that the bank balance match my book keeping balance.

• Auditing; collecting receipt, checking for errors and signature

• Prepare payroll; review all of the employee hours and summit them to corporate and call to inform the district manager of hours.

• Consolidate all the unwanted items, properly package the items in order to have them shipped as well as Take care of all post-voids

• I am responsible of marking down price, after corporate summits to me the list of the marked-down items they have selected.

• In charge the weekly visual updates- front display, window and throughout the store

• Update all in store marketing/advertisement as per corporate

• Place all maintenance call and supervise maintenance workers to make sure repairs are done correctly

• Diffuse any angry customer, handle all customer complaints and assist customer satisfaction

Calabrone Restaurant Years of Employment (Ex: 08/2004-01/2006)

Receptionist/Cashier 1515 NW 167TH Street, Miami Garden Fl 33014

Duties:

• Receive calls from customers

• Processes all order efficiently and accurately

• Make sure all order are delivered on time

• Processes any payments

• Handle customer’s complaints and Satisfy customer’s request

All Finance Mortgage Inc. Years of Employment (Ex: 02/2004-07/2004)

Telemarketer 1440 79 Street, North Bay Village, Fl 33141

Duties:

Call customers from a list that was assigned to me and inform them of the benefits that the company was offering to customer who have decided or were interested in refinance their homes. Explain to customer what consist of refinance their homes.

EDUCATION

High School Diploma Years Attended (Class of 03’)

Miami Central Senior High North Miami

Associate Degree (AA Degree) Year Attended (Currently Attending)

Miami Dade College North Miami

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